Made a reservation on Wednesday, August 1, 2018. A confirmation was sent to my email immediately. Called Cornwallis location in Greensboro NC this morning at 8:30am, Saturday, August 4, 2018 and representative, Danielle stated “ We called you to tell you that we do not have any cargo vans available.” She stated that I did not have a voicemail. I have an active voicemail and email-absolutely no message. Important plans just fell when doing business with incompetent people .
Great service, i will rent there car againthank you!
Rented a 26' truck for a one-way move. Received a truck that needed repairs and caused issues and was a stressful move. They didn't have and couldn't get the full car carrier that I requested.
Rented a car to go to Charlotte for a job interview during the riots and the gas shortage. The agent helped me with all of the necessary extras to prevent me from potentially paying for any damages to the car and for gas issues. Thanks!
Broke down on I-40 heading to TN with my husband and his mother and her sister. Needed towing and a rental car to continue our journey and we chose Enterprise. Were able to procure a vehicle large enough for the 4 of us and all our luggage without a reservation, which is a miracle in itself! Danzeto went above and beyond when I turned the vehicle back in by staying after the office closed to make sure I was ok until my husband arrived to pick me up.
Fast, Excellent Service!! The first time I rented a car, I originally had a reservation with Dollar. Not only did they deny my rental because of my credit score but they kept my 85.00 that I paid in advance! I stepped next door to Enterprise and they immediately had a vehicle for me pick up was fast and convenient and so was dropping off! Needless to say I rented from them a second time and received the same excellent service! A customer forever!
I've been renting at PTI with Enterprise and others for a couple of months now due to vehicle issues and all have been terrific. My most recent expereience was exceptional!! The Area Manager Mr. Wallace really took care of my family and I for our vacation to Florida. I want to give a big "thank you" to him for getting us the vehicle we needed at such a great price :) Will definetly use Enterprise for our next trip!
This was the first time in a long time having a good experience at this location. I stopped coming her for over a year and I travel frequently. The agent was nice and efficient. A little talkative, but it was OK. Good job
I've been to a lot of Penske shops. By far the worst at this location. Mechanics take their sweet time even acknowledging you. Then there's Christian at the fuel pumps. He'll fuel the truck but forget fluids being checked or windows being cleaned. He's too busy chatting with other drivers.
WOW! In this day and age of REALLY POOR customer service standards from major companies, The staff at this particular Enterprise location is in one word...PROFESSIONALLY INCREDIBLE! OOPS..2 words... I have dealt with this dynamic team of individuals led by a great manager...John is awesome, his attitude and overall great personality inspires his staff to over deliver every single time. I have had over 15 rental agreements with them this year. I feel like a family member every time I walk through the doors(I could do without being called Mr.) There has ben one incident that the roadside service really blew an issue with me that cost me a ton of time and a good bit of money, while the support for roadside was abysmal, John and his crew stepped and won me over and has earned my admiration and respect! Thanks John, Nicole, Marty, Adrian, Shelly and the guys in the green shirts that do the running and cleaning...they are an awesome group of guys...I recommend them ...visit and see what customer service is all about!