If you have a clock to be repaired, call Gerry and Son! Brett is extremely knowledgeable, and really takes to the time to explain what to expect from your repair, and the maintenance your piece requires. I have had nothing but good experiences with the service I have received, and would recommend them to anyone.
Like another reviewer, I have also had a tremendous amount of trouble with getting a clock repair with Jerry and Sons. They have had the clock since November 3rd 2016 and it is currently April 11th 2017. During the one time I could get them on the phone I was told they could not get our small cuckoo clock running consistently and I would be called in about a week. It's been approximately 3 weeks I've left multiple messages and can get no one to return my calls. I certainly hope I can see this family heirloom again one day.
I took my husband's great grandfather's cuckoo clock-- a family heirloom to Gerry and Son Clock Repair on August 11, 2016. Both my husband and I would call and see how the repair was going or to see if the clock was ready to be picked up. To get this business to call back was very frustrating; you could leave messages day after day and never get a call back. There was ALWAYS an excuse on why the clock was not ready. Finally, SEVEN MONTHS later (after continuous calling) we get the clock back and Brett (clock repair person) says he can't repair it. What? It took him seven months to come to this conclusion? I picked the clock up -- the original hands had been replaced with plastic hands, the original cuckoo was replaced with a plastic bird -- and the clock still doesn't work! We asked to have the original parts back--guess what -- again, no parts -- nothing. Did he charge us anything - no. I would caution anyone to use this business. Our experience was exasperating and disappointing. Plus, he returned the clock in worse shape than he got it. He didn't fulfill any of his promises.
I can't say enough about Gerry & Son clock repair. I had a 34 year old regulator clock that needed repair and they got it done and running again and I'm so very grateful as this clock is very special to me. These are top notch people and I would recommend them to anyone.
My wife and recently bought a beautiful, very unique grandfather clock for our home. Unfortunately, it was an "as is" and as a result was not working when we got it home. I called Gerry & Son where I spoke with Brett. In short, our experience with Brett was amazing! He came to our home in Thomasville and, within an hour, had the clock repaired and up and running. He called me to explain, in a very detailed way, to let me know what he had done. Further, he encouraged me to call him in the future to ask questions as it is likely that this clock will need a lot of TLC. I cannot recommend Gerry & Son clock repair enough! A wonderful experience.