The facility is inviting and everyone is welcoming and friendly. You can tell the staff truly care for the patients just by seeing their interactions as you walk down the halls. The place is kept very clean and I would highly recommend anyone to go there.
Great place with excellent customer service. Every employee is dedicated and committed towards patient care.
Guilford Health Care Center is a top-rated organization. The rehab outcomes they achieve with their patients are superb. You won't be disappointed!
Guilford Health Care Center is absolutely wonderful. Very clean, fantastic employees and the BEST care you will find!!!
Do NOT, I repeat, do NOT put anyone that you care anything for in this hellacious place. My mother came out of a 3 week hospital stay to this 'place' for rehab. Cellulitis and swelling in her legs was 1000 times better upon leaving the hospital where she was being treated for bowel blockage which she almost died from. After not even an entire day, we found evidence of neglect, abuse and a total disregard of the issues she needed assistance with. She was strapped into a wheel chair with the wheels locked, her feet and legs left dangling. She could not reach the nurse call button which was on the other side of the room, but even if she had been able to I'm quite certain that no one would have responded. How do I know that, you ask? Her room was within 15 feet of the seemingly well-manned nurses station which I noticed the staff seemed to be enjoying themselves, almost in a party mode, loud and boisterous, but her calls for assistance went unheeded completely, most likely because they didn't care, and/or they were shucking and jiving so loudly, she couldn't be heard. I found her exhausted from trying to get someone to attend to her to help her to the restroom, she was sitting in a diaper that was obviously soiled with dried urine and feces, her legs and feet were swollen and red (we had informed them that her legs were to be elevated at all times, which they assured us they would be) to avoid the issue of swelling and edema. She was to be there for rehabilitation to help her be able to get into and out of her bed. Mama was basically incoherent when I arrived at lunch the day after she was admitted but was able to tell me that a large transvestite nurse was very aggressive in getting her out of the bed and then pushed her back into the bed and continued aggressive treatment with harsh and threatening language in her first day of so-called 'rehabilitation'. I would not consider letting my dog stay here. After discussing the issue with the administrator, who was so nice during the registration process but dismissed my complaints as poppycock when I approached her, I immediately loaded my mother and her clothing and other items up and removed her immediately! The place was nasty, smelled worse than any nursing home I had ever been in, and I should have paid more attention to the other residents who were left out in the hallways, looking unkempt, uncared for, ignored and totally disregarded. NEVER AGAIN will I overlook my first impression of a place like this. Unfortunately, I gave a 1 star rating only because there are no NEGATIVE or Minus stars to select from. I would say on a scale of 1-10, with 10 being the best score, Heartland deserves a minus 17 and THAT is being generous.
My 92 year old mother was sent here after a hospitalization for rehab strengthening. She has been in other facilities in other states several times for similar reasons, and stated that this was by far the best experience she had ever had in rehab. She had a large private room, which is good because she is hard of hearing, and the CNA's were all good to her and responsive. A charge nurse was especially responsive to our needs. Above all, she LOVED the food, the PT and OT staff, and could leave within a week. Of course, one of us was with her for 10 hours a day every day, and I cannot speak for the long-term care side, although I witnessed several instances of compassionate treatment of residents from that side. We were wary going in, but were very satisfied and impressed, and would certainly use this facility again. Kudos to nurses, CNA's, kitchen staff, PT and OT staff. Thank you.