I am so impressed by Nancy who mainly helped me try to work out a problem with my phone. John was also very helpful during one part of the process. It was a unique problem of being unable to call a certain area code in Canada. She really went the extra mile to fix it and spent lots of time with my phone and then online with a technician. She never lost patience and eventually remedied the problem. I have been with Boost for years but this group of employees is by far the best. Thanks so much Nancy & John.
Took advantage of the 71-year-old grandmother who went in store to pay her bill and walks out with a phone and payment plan for over $600.00. To top all this off she wanted an iPhone if she was going to get a new phone and salesman sold her a G-4 which she does not know how to use or want. Telling her no time limit if you do not like the phone bring it back and we will exchange,well you can imagine how that went. STAY AWAY Wendover has an honest good sales staff. go there repeat stay away from Elton Way Verizon store.
Worst store to go to. They lie about plans! Three times I been there and twice the same lady lied until I had to call customer service. They straight up lied.
I had just purchased a new phone online as a gift for my mom. I went in for a phone case, and the representative offered us a free upgrade on the phone I had just purchased, a boat load of accessories all for a lower monthly bill. Within 15 minutes, my mom was uncomfortable with all of this change so she called to check on the bill and make sure it was what we were told. It was completely nuts, and we went to return the phone and all that other stuff immediately! No more than within 30 minutes of the initial purchase. Not only did the store say they wouldn't give her back her previous phone that I had purchased as a gift (because it was now TMobile property although it was probably in the back still) but I had to pay a restocking fee for the upgraded phone now. So what should have been maybe a $40.00 purchase for a case, ending up adding $429.99 extra in accessories, changing my purchased phone to a leased phone status and billing me still for the purchased phone and leased phone. Customer service told me that the store should've given me my phone back because of how quickly we returned everything. They ended up fixing my bill.
Service was good for me for a couple years. Unfortunately, my underground wire got cut while aerating the lawn. Still, Uverse came out quickly and ran a new line and restored my service quickly. I was told by the technician that the new cable would be buried in about 6 weeks.Well, after 8 calls to 4 different people over 8 months, the cable was NEVER BURIED. Each time, Uverse would apologize for the delay, and assure me that the line would be buried quickly. NEVER EVER HAPPENED. Finally, I was forced to go back to Time Warner Cable, whose service I absolutely hate, but they bury their cable promptly. Within two weeks, their line was complete. Uverse claims they have no control over their contractor who buries their lines. One manager actually told me some have waited 2 years for a line to be buried! Unreal that Uverse tolerates this. Tells me what they think of their customers. It's a pity, because I liked the internet and TV service they provided.
Worst place ever. They say you have a lifetime warranty but they will never honor it. They charge outrages prices for the lifetime warranty and won't honor at that. Never use there flashing service or pay bill there. They will keep your money and run with it! Stay away!