Took advantage of the 71-year-old grandmother who went in store to pay her bill and walks out with a phone and payment plan for over $600.00. To top all this off she wanted an iPhone if she was going to get a new phone and salesman sold her a G-4 which she does not know how to use or want. Telling her no time limit if you do not like the phone bring it back and we will exchange,well you can imagine how that went. STAY AWAY Wendover has an honest good sales staff. go there repeat stay away from Elton Way Verizon store.
Worst store to go to. They lie about plans! Three times I been there and twice the same lady lied until I had to call customer service. They straight up lied.
I had just purchased a new phone online as a gift for my mom. I went in for a phone case, and the representative offered us a free upgrade on the phone I had just purchased, a boat load of accessories all for a lower monthly bill. Within 15 minutes, my mom was uncomfortable with all of this change so she called to check on the bill and make sure it was what we were told. It was completely nuts, and we went to return the phone and all that other stuff immediately! No more than within 30 minutes of the initial purchase. Not only did the store say they wouldn't give her back her previous phone that I had purchased as a gift (because it was now TMobile property although it was probably in the back still) but I had to pay a restocking fee for the upgraded phone now. So what should have been maybe a $40.00 purchase for a case, ending up adding $429.99 extra in accessories, changing my purchased phone to a leased phone status and billing me still for the purchased phone and leased phone. Customer service told me that the store should've given me my phone back because of how quickly we returned everything. They ended up fixing my bill.