Just all around bad experience. I've had so much better service from another GMC dealership. Needs a total overhaul
1055 W Andrew Johnson HwyGreeneville, TN 37745
From Business: QuickLane is Gateway Ford's affiliate fast oil change and general vehicle maintenance service center. Located conveniently beside the dealership at 1055 West Andr…
I have been to this dealership 4 times for a simple tire problem on a brand new truck. Hey its just a bad tire right? How big a problem could that be? Look they dont care, you will get the run around until you do like I did and fix it yourself. This is why people buy their cars on the web I wish I had.
We stopped in at around 945pm on April 18, 2014. Our waitress was Colleen . Horrible service she started our order and then walked away while I was talking. Came back 5 minutes later took our order then said to another waitress I'm going out to sit down for awhile. Totally forgot about us. Our food sat in the window for 15 minutes. It was cold our steaks were suppose to be med well they were completely over cooked and dry we never got the cocktail sauce or cornbread and my baked potaoe was brown . All she could say was I can see ur not pleased so I will give u half off ur check. Really how bout cook it right what happened to quality friendliness and customer service. Never again with we stop there when we are traveling .
Completely satisfied with my experience at Gateway Ford! Simple and quick buying process, and my salesperson was very friendly and not pushy at all.
My Wife and I purchased a GMC truck on August 13, 2013. After a week we were told to return the truck because they could not finish the deal.We were appalled as I had already spent money making some improvements on it. We were not compensated. We were offered another truck and we took it. We later found out that they had destroyed my credit rating by trying over 20 times to secure a lending institution to go the loan on the first truck and failed. Doing this lowered my rating drastically. They promised to fill the tanks on both trucks and did not. The second truck had no owners manual and it took 3 weeks to get it after many phone calls. We are still waiting for our registration and the 30 day tag will expire tomorrow. We were told to alter the date on the tags expiration date by office personnel. We complained to management and were told we would have our registration on Thursday September 12, 2013 by way of overnite mail. We did not receive it and now the tag will expire leaving us truckless. I am considering legal action. I wonder how this dealership stays in business.