Mrs NIcole is absolutely amazing!!! She took her lunch break just to fit our 4d in. I cannot be more thankful for a better U/S technician. Thank you!!!
Houston, TX 77024
From Business: Feeling sick and not sure what to do? Call the free Nurse Health Line Now! When you or a family member is feeling sick, but you are not sure if you need to see your doctor or go to the hospital, call the free Nurse Health Line. Experienced nurses will help you decide when and where to go for medical care in Texas. These tr…
They say not to read reviews for these types of facilities because they aren’t reliable. For West oaks, believe the reviews. This place is terrible. I was not a patient, but my child was. Dr Starbranch was who treated her, if that’s what you want to call it. She never spoke to me, never went over a treatment plan, never said one word to me about my child. I called daily, left messages for a return phone call. Finally she called the day before my daughter was released and left a message on my cell phone, with no information. I called back, no answer. I spoke with one therapist that seemed ok. The other was a joke, she knew nothing. I asked multiple times how long they planned on keeping her and I was told it depended on my insurance and the doctor. My insurance said they would pay for 5 days so they kept her 5 days. They did not help her, and to date, no phone call from the doctor. I truly feel this is all about scamming insurance companies and less about treating people. Now for the staff, how we were treated, and the building upon entering. The building is like a prison, all doors are locked, even in the front. I was never greeted by anyone that remotely acted like they cared. We walked in the door and were greeted with a rude staff member. He gave no instructions, what to expect, or what to do. He snapped at me for having my purse, this was all new to me. He pointed down the hall, where to sit, and disappeared. He never said, someone will be with you, nothing. After 30mins someone walked out and said she would be with me shortly. Fast forward 4yrs, we were finally done. We were the only ones there at the time we got there and they made us sit and wait 4hrs. All paper work was faxed to them prior to our arrival. They only started to help us when another family care in and were causing a scene. We decided from everything that was going on we didn’t want to leave our child. We told the nurse this. That’s when we were told we could not leave with her.
I'm reviewing Dr. Mark Hubert specifically. He did an excellent job repairing a very badly healed broken wrist that my previous doctor had put in a cast, when she should have done surgery. Because of the way the bones were set, I had limited use of my hand, and also carpal tunnel caused by the badly set bones. Dr. Hubert took a bone graft from my hip, re-broke my wrist and wired it with the bone graft, and did carpal tunnel surgery. Six weeks after surgery I have more strength in my wrist and hand than I did before the surgery, and restored feeling in my finger tips. I'm so grateful that Dr. Hubert did such a great job!
The wait seemed long for an 8:30 appointment but I really liked the time Dr. Steele took to meet with me.
The wait was short, the staff was awesome and the doctor was very helpful and informative. I would definitely refer friends and family here! Keep up the good work!
Very pleasant and humble to speak to. Very efficient with the service and kind. Customer service was excellent.
This was the best experience I have had with a doctor. The office was very clean and the exam was very quick.
Today I was in and out. The staff and doctor were extremely friendly and conversational. I always enjoy my visits.
The staff took their time listening and were very calm in their demeanor. Be sure and read the medical history before asking questions (since I had a hysterectomy a while ago I do not have any periods..). Lovely facility. If I were living in Houston I would be a continuing patient here. .
Services from front to exam was awesome everyone was so polite and friendly and I loved Dr Steele being it was my first visit and I have no doubt I will be back for my next well woman exam.