Sold us s couch and love seat, useless extended warranty for stains, too many exclusions to justify extra cost or advises you to buy kids and pets at Walmart, then love seat BROKE 2 yrs after purchase, nothing they can do. A 230 lb man simply sat down on it. Buyer beware.
1555 Green Bay PlzGreen Bay, WI 54304
Our Sears technician was great. Called ahead. Worked efficiently. Missed something the first time was apologetic and had to return but we were pl…
4301 W Wisconsin AveAppleton, WI 54913
A little frustrated with communication on when service man would be here but overall he did a good job and seemed knowledgeable.
4635 W College AveAppleton, WI 54914
From Business: Sears Home Services—America’s appliance experts since 1956— repairs, installs and maintains water heaters, washers, dryers, refrigerators, freezers, dishwashers, …
2445 W Northland AveAppleton, WI 54914
From Business: "commercial appliance repair appleton wi serving Appleton WI and the surrounding area. Refrigerators & Freezers Repair, Dishwasher Repair and more. No matter the …
120 N Fox River DrAppleton, WI 54913
From Business: "sears appliance repair appleton wi serving Appleton WI and the surrounding area. Refrigerators & Freezers Repair, Dishwasher Repair and more. No matter the time,…
Ordered a washer timer from sears parts, shows up a week later, no packing in the box, timer bounced around tearing up the inside of the box and des…
After spending thousands if dollars on appliances for our newly constructed home, less than a year later with all appliances STILL under warranty we caution all considering purchasing from here to beware. Their service is a joke. We currently have a dishwasher that has required service TWICE in three days. The second time was after it had a severe leak causing $3000+ damage to our flooring and cabinets. Their response? "Call your homeowners and file a claim." THEN, after the second fix--the same day the repair was actually done (we had to wait over a month to actually have the second fix done because of repairs needed to our flooring and cabinets first) the darn thing is broke--again, and it's the exact problem that was "repaired" the first time!We will be calling in the morning and asking for a new machine as it now falls under the lemon law, but we suspect they will try to finagle themselves out of that as well. Their claims of excellent service are nothing but lies.
in March of 2013 my husband and I went to Van Vreede's to look for a new couch. I had never had a brand new couch, always hand me downs, so this was really exciting for me! We went all over the city of Green Bay, ending up at Van Vreede's where we had great service! We found a beautif leather Lane reclining couch which was slightly above our budget. We were assured it was high quality and a great product. Fast forward over 6 weeks and we finally received our couch. Upon arrival we realized that the back panel was scratched and it would need to be replaced. We worked with Van Vreede's to schedule their furniture repair man to come out. They missed their first visit and we needed to reschedule. (Mind you I had to take off of work and it ended up being a pointless use of precious vacation hours!) Upon arrival of the furniture repair man I mentioned that I thought the couch was leaning and the reclining mechanism seemed tough to close. Once inspected he determined that the mechanism would need to be replaced. Instead of replacing the mechanism they ordered us a brand new couch. Later in the year December 2014, our new couch arrived. Now on our second couch, countless hours of vacation hours used for repairs, I was hoping to be happy. This couch was also scratched and the back leather panel had to be repaired once again! There were small scratches all over it! When Van Vreede's came to repair the back of the couch he covered "some" of the scratches with a pen. We had the couch about 5 months when the reclining mechanism started failing on the couch --- AGAIN! I called Van Vreede's to explain what had happened and they told me that this NEW couch was no longer under warranty. Their warranty expires one year after the original purchase date. WHAT??! They sold me not one lemon, but TWO and they would not fix it even though it was not even 6 months old!! They said i could pay to have someone come and take a look at it, but they will not cover the cost. I WILL NOT pay Van Vreede's any more money to come to "See" what was wrong. What then? Then I will need to pay even more money to "try" to fix it. I find their customer service awful. I asked to speak with a manager and the response that I received was "I am the manager," and that is as far as i could go. I am 29 years old, I have plenty of large, house hold purchases to make in my future. I will NEVER go back to Van Vreede's nor will i EVER recommend them to anyone.
Purchased $1500 leather love seat which I was told was "leather everywhere you touch". So I bought the $200 warranty, turns out three years later the salesperson lied, the main center seam is vinyl, it is tearing, and the warranty won't cover it nor will this company back their products, or their dishonest salespeople. And apparently $1500 love seats are their "introductory line"
We bought KitchenAid appliances: stove, microwave, dishwasher, fridge, and washer/dryer...all stainless steel, high level models and spent lots of $$. After several months our fridge stopped working...didn't keep things cold, we lost lots of food because this expensive fridge didn't keep our food cold. We had several service men come and finally they said it was junk and needed to be replaced. VanVreedes pretty much washed their hands of the entire ordeal. My husband has spent hours on the phone with KitchenAid and finally got them to agree that their fridge was a lemon. Now, months later we are still waiting for a fridge...KitchenAid promises to send out a new one, but we are still waiting. Spoke to the manager and pretty much agreed that after they get their money, they have NO involvement with service issues. What kind of business is run like that. For sure, Van Vreedes WILL get LOTS of AWFUL reviews when our friends ask about appliances. We have already told many to STAY AWAY. Horribly run business!!! Wish I could give a negative rating...
I've bought several things from Van Vreedes over the years, but never again. We purchased a new washer and dryer set and I have not been happy with them. It is just under 2 months since the set was installed. I have experimented with the set, trying to get the correct performance, but cannot. I called Van Vreedes and the manager didn't care. He said that it is past 30 days and he refuses to do anything. So even though we have been long-standing customers and have repeated purchases, they refuse to take this washer/dryer set back. I even agreed to purchase a different set, but no. I will never shop at Van Vreede's again!
We got a great price on a great product and great service! We always shop here for our appliances.
I just purchase a front load washer and dryer set from this local business. The staff was very friendly and knowledgable. It was a small and comfortable shop, where they took their time in answering all my questions. They were not a large change store and were not into high pressured sales. I left feeling that I was well taken care of.
Debbie our salesperson was really friendly & knowledgable. She helped us pick out the perfect furniture set within our budget and of the highest quality.
I USED THIS PLACE FOR A DRYER REPAIR. THEY WERE REASONABLE, ON TIME AND DID A GREAT JOB. KEEP UP THE GOOD WORK