Horrible customer service, between not returning emails and phone calls about questions myself and others had, or being answered weeks later way past the time help was needed, it’s been such a disappointing experience. I would strongly recommend avoiding this company at all costs. Even the owner doesn't bother to return emails over serious, serious issues, I actually had to install special software to keep track of if he was even opening my emails and emails others had sent him (he was) but never bothering to get back to us with answers. It's obvious this company is much more concerned about maximizing profit, rather than the best interests of their clients. Terrible, terrible experience.
DO NOT USE THIS COMPANY. Worst company ever. They bill for services that they don't even do. (Bathing, cleaning, cooking) they don't show up for there shifts, non consistent with staff, when they do show up they eat clients foods, talk on their phone, read clients mail, and even bring there own children with them to the clients house. When you complain to the office nothing is done. Ever. Do yourself a favor and DONT hire this company!
Do not use this company. They Break HIPAA LAWS and staff our thieves. First day they worked for my husband they told him detailed information about another client including there name. When they do there "fact finding" searches they will not talk to you and just take the word of the staff. They are unprofessional and do not like to work. They like to sit and fet paid They will tell staff there thoughts of you before meeting them. They will set you up for failure. They told staff that I was a Bit** instead of telling them that I strongly advocate for my husband. Very unprofessional company. Learn from my mistake of believing that they "help" and run the other direction!!
Very low pay and they do not follow appropriate policies! They have their way of getting their way! Alot of employee misbehavior and misconduct! They talk behind clients and caregivers back!