I was pleased with the customer service and very pleased with the free upgrade. However, about two weeks after I returned my rental, I received a letter claiming I had caused damage to the vehicle. This damage was pre-existing, so I'm wondering if that's why I got a free upgrade to that particular vehicle... No representative from the rental company did a walk around with me before or after pickup/dropoff. Word of advice, if you notice any damage (even minor door dings), the long walk back in to the service desk can save you a lot of trouble and even money.
Rented a Dodge Mini-Van for five days while visiting my folks in Wisconsin. I had a super counter experience both picking up and dropping off. The Enterprise personnel were professional, helpful, and encouraging. Great Experience.
Staff was helpful and most professional and kind when I exchanged the horrible Velocity that I was given. GET RID OF THOSE CARS!!Second car was great! Only reason I gave an overall rating a 4 was because of the horrible car initially given.
Very courteous and knowledgeable staff & got me on the road quickly. I drove a 2016 Toyota Camry. It was a dream to drive. Loved the back-up cam! Great performance and gas mileage too. Next time I'm getting the Dodge Charger. Lots of nice vehicles to choose from (Nissan Altima, Scion FR-S, Toyota Rav-4, Cadillac ?, Nissan Rogue, Chevys - Malibu & Cruze, a cute little Fiat, etc) I was able to easily extend my rental days over the phone. Easy pick up and return. I will definately use ENTERPRISE at the Green Bay Airport again!!! Thanks for the great service.
Waited 25 minutes in line at Green Bay airport to pick up a car that I had pre reserved! Only one agent and absolutely no sense of urgency from him to hurry along! Poor check in service. I would never rent from Enterprise again in Green Bay. In the meantime, the Hertz counter efficiently rented cars out with no delay, as did Thrifty!
Counter service was excellent. There were only two choices for the size category, but I guess that was due to the fact that it was extremely late in the day. The car was in very good condition and very clean.
Disappointing.We rented a car to drive from Green Bay, WI to Miami, FL (actually Homestead). Somewhere in NC the temperature was warmer so we turned on the air conditioning...nothing. We contacted three different Enterprise branches in Asheville, NC (Patton Ave, Tunnel Rd, and Smokey Parkway Hwy) to no avail. I then spoke with Kiwana at Enterprise Customer Assistance. She could not help me and gave me the number to road side assistance. There I spoke with Tremaine and just I thought, he could not help me. So we drove all the way to Mimi in +85F weather with no air conditioning.We arrived with no other issues. In fact, we dropped the car off a day early. We told the branch in Homestead about the issue with the air conditioning. Their response was to call up the branch in Green Bay. Well it has been almost a week since we spoke with Jeff at the Green Bay branch and have heard nothing else from them.Again...disappointing.
I rented an intermediate. On the day I checked-in, March 15, 2016, Enterprise did not have an intermediate available. They upgraded, at no charge (as I was advised) to a mini van.When I returned the car and got my bill it was $40.10 higher than the amount for which I rented.A letter has been sent to Enterprise at Green Bay with copies of my original reservation with the amount.A refund has been requested. Now - waiting for response.
Staff is always helpful and pleasant, and recognize me upon arrival. Would recommend using them to anyone.
While the customer service was excellent, don't just sign off on the pre-existing damage. When I personally inspected the SUV I found damage and had to go back the desk to update the rental agreement.