Highlander Smoke Shop Inc
802 E 16th St, Greeley, CO 80631
Highlander Smoke Shop in Greeley , Colorado is A-1 on my list! Now, let me tell you why. I earlier this year, like back in April 2017, had purchased a very nice Vaporizer (expensive), my first time experiencing with one, thought I understood exactly what I was doing but no I could not get it to heat up and work, so I took it in to the shop where I purchased it to get some assistance, I even came back a second time and this person working there could not assist me either time as I could not really understand him, as he was carrying on a conversation with others in the store at the same time, I was so disappointed when I got home and still nothing.
The summer went on with a lot of sadness to come for the next 7 months of our lives, about a week ago I found this item and decided to go back to Greeley to see if by chance someone could assist me as I went to another dealer to have them check it and they said the battery was dead. The Lady manager that assisted me and was so patient and found that the battery had been dead all along as it had never been used, she immediately apologized about the inconvenience this issue had been for me and replaced my item with a brand new one and took plenty of time to make sure i knew exactly how to use it. What great people, I don't know what changed, but keep it up it's working! You guys are great!
This smoke shop has the most horrendous customer service I have ever experienced. Not only do they refuse to let their customers water test pieces, they also sold me a faulty product. When I went back in, they told me there was nothing they would do about it. Although they have a few name brands, this shop is not worth your money.