A truly positive experience. I purchased my 2011 Trek Fuel Ex 9 from the owner Andrew. Super nice guy. Their price was slightly higher than Brands, but well worth it. Brickwell is smaller shop that is able to give better attention to their customers. Brands was very impressive but I felt like just another customer and they didn't know much about the bike. Definitely not bashing Brands, but shop around before investing $3000+ in a bike.