Great Bend Floral & Gifts delivered casket spray and standing floral arrangement almost an hour late, during the middle of the visitation service causing great embarrassment to an already grieving family.Having flowers arranged on the casket in the middle of a service is unacceptable and Great Bend Floral should apologize and never let this kind of disruption happen in the middle of a funeral service again. Just shameful!
The flowers for my moms funeral arrived almost an hour late.I ordered flowers from Great Bend Floral & Gifts for my Mom's casket and a large standing floral piece. My Mom's visitation was scheduled from 9am to 11am, I arrived at the funeral home to say one last goodbye to my wonderful Mom. This moment in time no one ever wants to go through, I braced myself to walk through the door into the room where I would see her for the very last time. I opened the door and walked up to my Mom's casket, my eyes blurred by tears and my heart heavy with an unbearable sadness. The sadness made even worst by the fact that she had no flowers on her casket, just a pink silk cloth lay there, it literally broke my heart as my family and friends arrived to say one last goodbye and in the middle of our sorrow and tears her flowers were brought in and arranged on her casket.The embarrassment I felt for my Mom was unbearable and unnecessary, by the time her flowers arrived (an hour late) almost everyone had already visited and said their final farewell, my broken heart was crushed to pieces.Great Bend Floral & Gifts showed no compassion or understanding when I called them to find out why the flowers were late, all they would say is we got the flowers there when we could. I ordered the flowers and was promised the flowers would be at the funeral home by 9am on the day of my Mom's funeral, Great Bend Floral & Gifts failed to deliver and caused a family already in unbearable pain great embarrassment.