Grapevine Lincoln

I had a very nice experience very professional Blaine was an excellent sales person. Lynelle

I use Aaron McBride in the Service Department Scheduling. He is very conscientious, knowledgeable, respectful and why I keep coming back to GFL. We try and keep our business in Grapevine and have bought our Ford's in Grapevine for 20 years. I have a 2014 Ford Escape and I love it. I especially love the SYNC and Bluetooth features. I love the GFL dealership because it is close to my home and I can come and get it washed, vacuumed or serviced anytime they are open. The people are really courteous, knowledgeable, and I feel, have my best interests in mind while I am there. The Mustang Café has great food and it is a nice place to hang out if you do have some work while getting your car or truck serviced. The club chairs and very comfortable and there is plenty of space for people to come and go. There is also a children's play room. It looks like a nice place to work.

I go through Kevin Magee in Fleet Service for our companies vehicles. He always gives a quote up front and our invoices match the quote. He understands we have a sense of urgency when one of company vehicles are out of service and follows up at all stages of repair.

Just an added benefit, I also drive a Ford Edge as my personal vehicle, and Kevin takes care of my service needs also. Never had a problem with their service!

Kevin Magee did a great job of helping me determine what was wrong with my vehicle and getting it fixed. The process was very timely and my vehicle is back in great condition. I would definitely recommend Kevin and Grapevine Ford for anyone's car service needs. Thanks Kevin and keep up the good work!

I was mis-lead by the used car sales person and the used car sales manager about my used truck I purchased having an alarm. It has anti-theft, but will not make a sound if anyone breaks into the truck.

Now that the truck is sold, I am not getting my phone calls returned.

The service department will screw you over, and do it with a smile. After bringing in my vehicle numerous times over the course of months and having to listen to there lame excuses that any ding-dong would know was wrong, and being jerked around until my truck was out of warranty, I had to spend $5k at another dealership to finally have it fixed, and now it's running like it should and has been for a year. The problem was what I had thought, and told them from the beginning but they wouldn't listen or should I say chose to overlook. They actually told me that water LOSS was just expansion and retraction with heat and cold. If it was just expanding and retracting, why was the water spewing all over the engine (leaving water marks and substantially less water in the reserve) and why was I having to keep jugs of water with me to refill it? Guess they think the general public is stupid and didn't pay attention in elementary science. Anyone with a 6.0L truck or SUV beware, if you haven't had head gasket issues yet, you will and this place will pretend that it's not a wide spread issue that has already been in courts for years now. Another FYI, if they tell you that going to another dealership would cause the diagnostic and repair process to start over, it's a bold face lie and one they told us. All testing is entered into a Ford data base and is available to any dealer. Ever since this experience they have hounded us for business, are they crazy! I have asked repetitively to be left alone (at least 2x's a month for 1 1/2 years, that they will never have any business from us again but they are like parasites that just won't go away. Don't get me wrong I love Ford, and own 2 currently, this dealership is shady and I cannot stand devious and unethical businesses.

Do not do business with Grapevine Ford. They are crooks. My daughter bought a premiere extended warranty on her vehicle and when she tried to use the warranty she was notified that she did not have this type of warranty even though she has the signed paperwork. My daughter spoke with Chaz the owner and he is aware that the paperwork was changed after the deal was made and he still refused to honor the warranty. These are very rude people and very unethical.

I have purchased 2 used vehicles from this dealership, one was when it was still Payton Wright Ford. Both have been terrible experiences. The owner is a complete jerk, the service department charges 114.00 an hour for labor. I've spent over 6,000.00 on my vehicle in less than a year and the owners response "that's what you should expect when you buy a used vehicle". Your choice, but there's a dealership in every town. I think I will take my business elsewhere, even if it's just an oil change.