Classic Tile & Plaster Inc
340 W Northwest Hwy, Grapevine, TX 76051
Classic Tile & Plaster
Specialties: Condominiums, Construction, Outdoor Kitchens, Showroom, Trim, Customer Service, Apartment Buildings, Homes, Pebbles, Tile, Rock, Fire Pits, Remodeling, Hotels, Pool Enclosures
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Absolutely horrible customer service. The beginning of my pool restoration was pushed by nearly 2 months because of rain. I get that.... but the rain is over and I haven't had mastic in 8 weeks. Three calls have all lead to "It's on the schedule....we'll be out Tuesday to finish".... Tuesday keeps coming and going and they still haven't finished my pool. I had a 2-ton rock fountain added and it still isn't plumbed. Once they get your money.... they stop returning calls.
great experience working with Classic Tile & Plaster. Jerry Reynolds was our contact and was really helpful. he took us in person to see different color pools. we love the aqua blue pebble sheen. seeing the pools first made our decision much easier. Jerry also made the tile selection process easy by having over 100 different tiles in his car. give them a call and ask for Jerry.
We hired this contractor to redo our pool with Pebble Sheen, new deck-o-seal, a new pump and booster and repair work to our pump in March of 2011. The customer service and professionalism was great until they recieved their last installment from us. Once they were paid, the service and professionallism was HORRIBLE. They forgot some deck-o-seal work and needed to repair a couple sections that were of poor quality. The section forgotten (but already paid for) was completed after weeks of calling and prodding, but the repairs were NEVER completed as they told us that the deck-o-seal work was not under warrantee (even though they had just completed the work within the last couple weeks). Also, we had to call several times to have the new pool sweep delivered and installed, which was done improperly. They had to be called over and over to fix this. Again, not fixed properly, we had to hire a different pool contractor to fix it. Also, they were paid to fix our pump and this work was also neglected. We called this company every few days asking simply for a date that they planned on fixing the remaining issues, and, they continually promised it would be the "next day." However, the next day would come and go without any word from them. After 3 weeks of this, we finally called a different contractor to complete their incomple work. Although our pool looks great now, it's the little things and follow-up that would tell us whether or not to recommend a company's services to others. Classic Tile and Plaster is NOT a recommendable company. They are a classic case of "take the money and run" leaving a mess to be cleaned up by others. So, BUYER BEWARE!! If you are unfortunate enough to have already contracted with them, please do NOT pay them in full until ALL the work is completed.
I recently had Classic Tile & Plaster remodel my pool. I had planned on simply resurfacing with white plaster but ended up selecting blue granite PebbleSheen. Huge difference!. I now have the most beautiful blue water I could have imagined and practically maintenance free. If you call them be sure to ask for Jerry Reynolds. He was my sales rep and was a great help to me - start to finish.
I had received an estimate for some pool deck repairs. The gentleman that did the estimate new what I wanted did estimate and I had to wait (on both of our accounts somewhat) and on the day of arrival I was told only a small section was being replaced. I said what? for the amount I was to pay for the small repair was so out of the ballpark it was rediculous. If you hire these people be there when the estimate is given and go over it and over it and over it to be sure you will not get taken like I almost did