Malibu Tanning

I'm extremely frustrated & disappointed in my experience with Malibu. We have used them for years, but will never use them again. Earlier this year I verbally cancelled my membership. The woman at the desk told me she would take care of the cancellation. Never did she say anything about requiring a written cancellation in order for it to be effective.



Three months later I was told that I was behind three months of membership. I explained what had happened & was asked if I had proof. Of course I did not since it was verbal. They then turned the account over to collections. I once again disputed the charges in writing. Malibu came back & said that they would not waive the fees.



In order to avoid this showing up on my credit report, & for that reason only, I finally paid the charges. At that time I again explained the situation & said that I strongly disputed the charges. In my mind, I did nothing wrong. I cancelled my membership & was told that it would be taken care of. I don't see it as my fault that their employee deviated from their rules.



Additionally, our family does have another membership with them that had not been cancelled. It also had not been used in some time. So, Malibu has made a few hundred dollars off of that membership without having to perform. That should have been enough for them to believe my situation & waive the fees. That membership will now be cancelled as well. Any future business from our family will be taken elsewhere. We will also not recommend Malibu to any friends. This situation has resulted in a loss of revenue & unhappy customers. Poorly handled Malibu.

I got OK color from here. Customer service was OK, but a little pushy. I just want to tan and get out, not buy every bottle on the shelf!