3700 Rivertown Pkwy SW Spc 2128, Grandville, MI 49418
(616) 538-5716Add Hours
When in the store, I was verbally quoted $20-$25 for alterations to a dress which was a gift for my fianc��. When I went to pick up the dress the price suddenly rose to $70 dollars. When I questioned the price change, the man who had made the original quote came out and denied any verbal quote. When I persisted, he screamed at my fianc�� and I to the point that my fianc�� began to cry and told us that we had no right to question the price. He then told us to get out of the store and not to come back. He refused to return the dress and billed my credit card anyway, fortunately I was able to overturn the charges by conducting a fraud investigation through visa. He is a thief who stole the dress which I purchased and tried to charge me $70 dollars for services not performed. He may do excellent work, but, if you want your clothes given back to you at the quoted price, do not take them here.
We would thank you Mr Travisk ( screen name) for posting this, but the true are not as he stated . Yes we altered his fiance dress it is a formal dress ( take in with zipper on side , shorten straps ,and dry cleaning , we did not quoted how much because formal dress are complicated , we charge accordingly depend upon the level of difficulties, and type of alterations , type of fabric and so on , but the bottom line is we charge $ 20 to $25 dollars per hour for labor plus drycleanig per his fiance requested . Besides, when the dress was dropped of Travish was not there ,only his fiance and her mother . when they came to pick up he said we qouted him $25 ( he was not there when the dress was dropped off ) . then he demanded to pay $25.00 for alterations and $17.00 for drycleaning ( the charge was $70.00 then there was disagreement then a settlement for $ 50.00 ) Travish wanted to pay $ 42.00 only , later he was asked to leave the store because of his behavior . we did refunded $70.00 and agree to charge him $42.00 as he previous request per BBB advice . ( we did explain to BBB and sent a sample of the similar alterations and dry clean receipt ). Travish responded by asking a full refund of $70.00 and the dress for free . We agreed to charge him $42.00 as he wanted inially but never heard from him . Thouh , we excercise utter most care to take care of all customer , but cooperation require every parties to get involve it is obviously we are the one that willing to talk and compromise but somebody are not .