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Changing Tymes

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Shopping Centers & Malls

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Matthew M.

01/15/2017

Overall
Selection
Service

We loved & have purchased a lot of the items while shopping at both locations in Grand Rapid but had a bad experience this time & will never shop there again.... We shop antique/consignment quite a bit since we are in the design business & are well aware we are purchasing "used items"... But items are always in good condition unless noted otherwise on the price tag. We purchased a wooden graphic sign & after checking out as we walked to our car the item broke in half. Upon inspection of the item in the sunlight we could see it had been glued back together but not a good repair job. When we walked back in to show the counter staff the broken item & where it had obviously been glued before, they proceeded to call the owner. The owner informed them they would not take back this $10 item & then spoke with us on the phone upon which she informed us that she would not take back the defective item because when you shop at "Changing Thymes" it is clearly "BUYER BEWARE". She also made it clear she did not care whether we shopped at her business or not. It's hard to find good customer service these days & this was yet another disappointment...

gbartlett1

11/07/2011

Provided by Citysearch - 
Overall
Not so Friendly Employees...Just Lots of JUNK!!

This is one of the only antique stores that I had not been too in Grand Rapids. I thought I'd check it out. DONT WAIST YOUR TIME!! There are so many other more tasteful antique stores near by that sell ""QUALITY"" antiques. Im not sure if the employees work for free or what... but wow.. RUDE & Unpleasant.

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