4391 Canal Ave SW, Grandville, MI 49418
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Insurance: Delta Dental PPO, Delta Dental Premier
Specialties: Dentures, Implants, Crowns, Bridges
Procedures: Bridges and Implants, Crowns and Caps, Veneers, Bonding, Sealants, Dentures, Fillings and Repairs, Oral Cancer Examinations, Teeth Whitening, Extractions
Didnt even want to give 1 star. The dentist are GREAT .. his office manager just brings down the entire office... just horrible. She is rude and comes across as hating her job. She is the reason we are not going to return to this location ever again.
Zero compassion for the patients , Very poor customer service skills . Dr. Peters should fire her.
I agree with a previous review. Most of the staff was very pleasant and polite. The office manager was terrible! I've never been this angry. I was pushed and pushed to pay up, make an expensive decision on the spot. I've written a letter to them and canceled the appointment I made. Went in with a cracked splintered tooth. I left the same way. I will not go back.
This was the best experience I have had at a dentist in 20 years! I don't know why these other reviews are the only ones out there, but then I noticed the dates and realized their error! Dr. Chad Peters and staff (Jenn, Andrea, and all the others!!) were fantastic to me. They caught and error on my insurance and remedied the situation immediately. They are gentle, and kind, and I look forward to my next appointment. Thank you Aspen Dental Grandville!
Do not go to Aspen Dental Grandville, MI location. I do not recommend this location to anyone. Let the buyer beware.
My complaint had to go to all the way to Aspen Regional Manager, David, in NYC, because their office manager in Grandville, Michigan, Victoria, is very incompetent. She missed filing the necessary claims with my insurance company in a timely fashion. She made excuses and also even had the nerve to lie that she had been trying to contact my insurance company as there was a "problem" filing the claim.
It turned out that she never submitted the claim, per the Regional Manager. There was no record of it. After speaking to the Regional Manager, David was able to submit the claim to my insurance company after 5 minutes. He repeatedly apologized on Victoria's incompetence. I could not believe why Victoria could not file the claim in a 5 month period (July 2012 to Nov 2012) when David was able to do it in 5 minutes. I had my insurance active all along....insurance that I did not need.
As a result, I had to pay hundreds of dollars to extend my insurance in the USA that I did not need. I was just diligent in making sure that my claim is paid. I made sure to tell Aspen Patient Satisfaction Line that I did not need this insurance as I now live in Canada. I asked why I had to chase Victoria to pay my fees. Unbelievable.
Please email me and I will email you the communication I have with Aspen Dental. Bottom line- Avoid like the plague.
They are all about money, they will try to sell you as much service as they can even if you could not afford it and if you do not agree they treat you so bad that you regret going there, dentist was rushing in and out the room, felt like Iam just a name on a list, they lure you in with the free exame then when you do not agree to the treatment they want to sell you they charge you for the exame and the x rays, never again.