I chatted online with a sales representative who arranged a test drive for the next day, I provided my name and cell phone, set up the appointment to drive a 2011 Ford Explorer that the sales representative had sent me the link for. When he sent the link I noticed it said location was in Indiana so I asked him if it was in Grandville. He said yes. I also asked that he let me know if the power steering problem prevalent in this year was resolved he promised to research it and email or call me with the results. I never got the answer on the power steering. I showed up for the test drive and was told that car is in Indiana. LIED TO ME, DIDN'T DO WHAT HE SAID. WAISTED A LOT OF TIME! DON'T TRUST THESE GUYS!
Terrible ServiceMy wife brought her car there for a very specific problem. The accelerator was racing out of control. It was literally trying to push her into the car in front of her as it accelerated out of control. Once she arrived, the car stopped doing that but the mechanic went for a drive with her and she explained it to him. He told her he knew exactly what it was and could take care of it that day. He changed the motor mounts and the tie rod ends. He charged us $1,000 for WORK THAT DID NOT NEED DONE! He did nothing to the engine at all and didn't seem to even look at it. There was a warning light on, yet they never tested or even put a scan tool on the the engine to see what the problem was. As soon as she left it did it again. I went out to meet her because the car was dangerous to drive. I took it back to them again. It didn't do it again so we left it with them for a few days so they could diagnose the REAL problem. They drove it several times but again still never put their scan tool on it. After all of this, I picked it up and took it to a small shop that seemed to care. He put a scan tool on it and within 2 minutes had it correctly diagnosed. The solution was a simple part that cost $75 to replace. So, thinking Rivertown Honda would want to make this right, I spoke to the General Manager. He pulled the parts manager into the conversation so they could together convince me that they did no wrong. They had no intention of working to resolve this problem, only to convince me I was wrong. If you do go there, use extreme caution. If you go there with a flat tire they might well sell you a new bumper and send you and your flat tire back out on the road! I learned my lesson. NEVER AGAIN!
Brought my car in for the recall on the passenger airbag, they told me expect a two hour time frame for the inflator fix, I was out of there in two hours.
Absolutely the best service department anywhere. I drive from Comstock Park to Grandville because of the service I receive there. Service manager, Dwayne, goes above and beyond to take care of customers.
Had issues with the Ford service department trying to sell me a 15000 dollar repair when another dealership fixed it for a couple thousand
Always excellent service when my vehicle is serviced at Grand Buick.
I love the Grand Auto Family! I've purchased my last three vehicles there, including the one I purchased today! Thank you to Jim Kraai for being a fantastic salesman. I couldn't be happier with your service or with my purchase!
I bought a Chevy Cruze from Grand Buick last month and could not be happier with the car or with my experience there. Everyone I talked to was very polite and helpful. I will definitely be back!
We recently leased a Buick Enclave from Grand Buick. We have been extremely pleased with our Buick but more importantly how the leasing process was handled by the dealership. Everyone we met was extremely courteous and helpful. There was no "boiler room pressure" by the sales staff. We would highly recommend a visit to Grand Buick.
This place RIPPED ME OFF! Took a truck in for an oil pan replacement, I provided the parts and all they had to do was lift the truck up to remove 8 bolts. I have been waiting 2hrs with my car parked in the service bay and only after I bug the salesmen does the car get lifted up. Now in Hour 3 and will be stiffed with a 150 labor bill... THIS PLACE IS TOXIC AND AN UTTER RIP OFF. STAY AWAY AND WARN YOUR FRIENDS