I called to get my Washer fixed by All Appliance Service and a man by name Dave called me with phone number (616) 233-2523 on October 21, 2015 as he eventually came to my home to repair the washer. Unfortunately, this man charged me $75 for just chopping off a small plastic tube blocked by the former tenants by using softener over the years and he did this in less than five minutes. More so, I was shocked he charged me so much for it and felt I was ripped off. So, I gave him $80 and expected to receive a $5 change in return but this man told me he needed to step out to his van to write me a check and I waited and waited for almost 15 minutes when I decided to step outside to see what the delay was all about when I saw Dave backing up his van and drove off. At that point, I got my phone to call him and ask about the cheque for my $5 change and all he said to me, was he did not have his check book in the van and will mail it to me. It's been about three wks and I still haven't received my $5 refund in the mail and neither has he called to apologize to me. At the same time even though it seems like a small amount, the fact is it's all about being honest and having integrity and not just about the money because I felt he took advantage of me and it's ethically wrong to take advantage of innocent people. Besides, the washer got fixed but I will not be calling this place again and will be contacting Apex appliances not to recommend them to nobody again. So, I wrote this review to let other people know about my experience and avoid being a victim...
725 Ionia Ave SWGrand Rapids, MI 49503
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3099 28th St SEGrand Rapids, MI 49512
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From Business: Sears Appliance Repair's expert technicians provide product maintenance and repair solutions for your major home appliances. Our techs are industry-trained, well-…
Excellent customer service. Rick did a great job repairing our refrigerator, which had stopped cooling. He analyzed the problem quickly, efficiently performed the repair, and the charge was reasonable. He also followed up the next day to ensure that everything was still working properly.We wouldn't hesitate to use him in the future on any appliance repairs.
Dave has helped me a couple times with different appliances that I was having trouble with. Great service!
Best place in Grand Rapids to buy your new kitchen, very very nice people who know what they are talking about. Pricing is guaranteed for 30 days too...but we didn't find it cheaper any place else. In fact, Lowe's and Sears wanted more after you added up water hoses for the washer and delivery, plus they would not even hook-up our gas to the dryer or gas stove! Boy, I didn't realize this until the sale was almost done at Lowe's and Sears...watch the add on.
The best service I have received in a long time...you just don't get that at the box stores. I like to buy local as much as I can and was really surprised at the great prices we received and the knowledgeable salesman, Tom! I will buy from them again.
Mr. Decker is an extremely helpful and friendly individual who helped me out tremendously. Not only did they have all of the parts for my 40 year old grill, but he also explained to me the specifics on how to change out my valves. It was the first time in a long time that I started a project that didn't take a lot longer than the time allotted. Using his knowledge, it was a piece of cake replacing the valves and installing the new parts. He is extremely knowledgeable and very helpful. It was a great experience and I would strongly recommend anyone with grill issues to speak to Mr Decker. Thomas Kehoe