This is a fantastic business. They repaired my old Viking machine and it works beautifully, like new. The cost was quite reasonable, and I found the staff courteous and attentive. I highly recommend this shop.
I went to Smith-Owen because I had heard good things about it, but I was very disappointed with my experience. I took my sewing machine in because of some broken gears, and when I went to pick it up, the staff barely even acknowledged my presence. I wanted to ask questions about it but no one paid any attention to me except to take my money. I got the machine home and it didn't even turn on. I called immediately and the person who answered the phone was very unhelpful. I brought it back and apparently there was a part not put back on correctly, so I waited while the technician fixed the part. While I was waiting, the other staff once again barely acknowledged me. I got the machine home and it still will not turn on. I will not give this place my business again because was treated rudely and my sewing machine is now completely unusable.
Gall is a great place to shop love there friendly attitude and they are very knowledgable and helpful.