Service scheduling department seems to answer phones only sporadically and also seems to have trouble returning calls.
2600 28th St SEGrand Rapids, MI 49512
SHADY DEALER BEWARE!!!!!!! WOULD NOT RECOMMEND!!!Purchased a vehicle from these guys and was recommended i have a cosigner for a better interest rate, so i came back with my grandparents and after we all filled out the paperwork and signed it we where good to go. Later found out the vehicle was not even in my name!!! I cannot transfer the title to my new home state, I cannot insure it in my new state, and i cannot insure it in michigan because the vehicle stays with me in my new state!!!! called and talked to a manager who said the director would call me back the next day. 3 days later still no call back so i called again. spoke to the director and told me its my problem and they wont do anything about it!!! SHADY SHADY SHADY! BEWARE!! ALSO this whole time i have not been receiving any benefit to my credit for making large on time payments!! CONSUMER BEWARE!!
We purchased a vehicle from this dealership. It looked great inside and out, has low mileage and seemed like a deal.We asked if there had been any problems or major repairs and were told no. Five miles down the road, the engine lights came on. Our mechanic found it had been in a major front end collision and that the warning lights had been cleared just before we took our test drive. It is now leaking oil heavily.While clearing lights is a way to diagnose real problems from sensor issues, there were very real problems tied to those lights. They weren't malfunctioning. The vehicle is not all it was made to seem. If we had known we never would have purchased it. No matter how good a deal it seems, DON'T buy from this man/dealership. He's shady. While he's covered by the law he is not ethical in his business dealings. Please take your hard earned money elsewhere. We thought we were buying a reliable vehicle for transporting children but it's nothing but a nice looking money sink.
We have purchase our fair share of vehicles in the last 10 years. We have purchased 4 from this location alone. Our 1st purchase in 2006 was a 2004 Aztek Rally, was OK at best for service. But the last 3, (2014 Acadia AWD, 2016 Encore, and 2016 Sierra) we had the pleasure of working with Jeff Minore. He is amazing. He cuts through the crap and won't waste your time. He is a stright shooter and will let you know if something has the ability to be in your price range. He goes above and beyond. This is why he has sold us the last 3 vehicles. He is a pleasure to work with. I believe that the sales department staff does not deseve a low star rating. I think they have done an amazing job turning their company around and reviews should cycle out as staff & management. If you're in the market for any GM product, give this Todd Wenzel a chance, especially Jeff. He even let us drive the demo he was using just to let us see what a V8 felt like because one wasn't on the lot! Keep up the good work.
I went down to purchase a vehicle from them I did not like the car and told him I felt better than SUV the salesman came back to me said he had an SUV after waiting 3 the four hours for finances to go through we found out that he was trying to sell the vehicle that had no engine then he said we could get a call back the next day that never happened three four days went by and nothing so we left review about our experience at Kia of North after I left remark he went to my personal business on Google left a bad feedback and harassing emails very unprofessional and who harasses someone because they don't purchase a vehicle through them
JD Byrider to the rescue, more like JD. Strider puts you though h3ll... got a vehicle through them a little over 3 years ago and have had nothing but troubles with the vans transmission slipping since about a week after I got it home and they keep harassing all of my references... would rate 0 stars but don't have that option..
Sold me a blazer . 5 days after purchase it stared to stall and struggle. Turns out that there was a thrown rod. The owner is a typical car salesman. Do not reconmend
Sold me a car with a salvaged title that had been washed through canada. Will never deal with him again.
Purchased a used 2011 Kia Soul "As Is" with no warranty and did not buy an extended warranty, but the car had an excellent CarFax history and the dealer did a 64 point inspection. Ran into a major repair 6 weeks later and the Kia of North Grand Rapids repaired it No Charge! I imagine they could have refused to since it was "As Is," but they took care of problem and stood behind their brand. Also, the buying and financing process was pretty painless and they got us a great rate!
Won't ever go back. I bought a 2007 gmc .It looked perfect when I bought it and didn't think I needed the rust protection they wanted to sell me from Great Lakes Chemical. It took a month for it to start rusting in both wheel wells and tailgate. I am getting the runaround and now am told that my truck has to have a hole completely rusted through the metal before they will fix it and by the time that happens the warranty will expire. Take your business elsewhere.