Absolutely terrible service, every time I talk to the owners there, they are condescending & horribly rude & sarcastic. If you are younger than 40, that's how they treat you. And they will sit their & give me their sob story about how they are losing money. I always try to be kind to people over the phone no matter what. But I've had my fill of their poor treatment.
Unprofessional- the doctor argued with me during the exam about the lenses I prefer and what she wanted to sell me.
I called and they answered no problem. I also got a same day appointment for my daughter with a pediatric eye doctor. She is 8 and has Sensory Processing Disorder. The doctor took all the time she needed and was patient and kind. I would recommend this place to others. And they said her glasses would be ready in a week or so and they were done in 5 days.
No customer service. Would never go there again.5 weeks and still no product Called and they hung up.Hope they go out of buisness
Called six times today and they couldn't even do as much as answer the phone.
i had a wonderful experience with the staff and the doctors. thank you! my vision is back
PEWM and Dr. Lebaron have been nothing but the best. They are always smiling and happy to see me, and other customers. They have the best customer service and are always willing to help out in any way possible. Dr. Lebaron are his staff have put together an office that is top notch, and continue to get better. Thank you PEWM!
After stopping to nose piece replaced, the tech told me she had accidentally scratched my lens (rather severely) she then told me that they (rx optical) would at no cost to me, make new lenses, to which I was amazed and patient. After several calls and miss steps it turned out the they (RX optical) could not grind my high index lenses as thin as the bargain priced store I went to for them. They offered to try again with a different material, and more time passed. I finally received my call they could not (or would not) grind replacement lenses (as they offered) and they did not even attempt the different material (I suspect, because it was more then they wished to pay for their offer) Being left with the question '' what else can I do?'' I told her, and she refused. So by saying ''what can I do for you?'' they was unwilling or unable to do anything else. I was finally offered a ''Discount" on new glasses (is this how they drum up business?, I do not have any idea) in my parting conversation (still being very calm and reasonable) I told the tech to talk to her boss and let me know what kind of credit would they offer, and could it transfer to my son(?) as he (my son) had optical insurance, and when he tried buying glasses there before with his insurance the glasses were still far more expensive than the discount retailer, I THOUGHT AN ADDITIONAL DISCOUNT might make it more viable. Bottom line I never received the call and when I called I was (sadly) not surprised, to find a promise of a vague coupon discount, which leaves me unsurprised and with little hope of anything coming from their big and flowery promises. *They were very polite.
DO NOT GO TO THIS OFFICE IF YOU CAN HELP IT!! My son had an appointment with Dr. Bosler (female) yesterday afternoon. I cannot even begin to describe to lack of professionalism that prevailed in this office. First, we showed up early for the appointment. We walked in and there were no customers at the desk, but there were 2 women behind the desk. One woman was on the phone with an obvious personal phone call. She was talking about a personal event, what to wear, what time, kids and ending the call with an 'I love you' The other woman appeared to be working, but did not even acknowledge our presence. We stood for 5 minutes without being told so much as "I will be with you in one moment"Another customer that was waiting in the line (that had accumulated behind me while the desk workers were being rude) walked away from the desk after checking in verbally complaining about the wait while listening to the woman at the desk go on and on during her personal phone call. So, it wasn't just me that saw this as a problem. After we were checked in, we sat waiting while overhearing Dr. Bosler talk of how she needed wine and it was definitely a wine night. The technician did a great job. My son is a normal 6 year old boy and was tired and being a little difficult. Yet she maintained her composure and professionalism. She handled it with a smile on her face. So things looked to be not so bad after the technician. That is until we called back to see Dr. Bosley. Her stature was as if she were annoyed to have to do her job. She was impatient, refused to make eye conduct, and very short and abrubt when she spoke. Not to mention, my son's eyes were not even fully dialated from the drops when she proceeded with the exam. In fact, I checked my son's eyes on the way out of the clinic and his left eye was fully dilated but his right eye still had not dilated at all. We were outside in broad daylight and his right pupil was as small as mine while the left was as big as his whole eye. This makes me question whether or not the Dr. actually did a thorough exam or just went through the motions. Also, my son had read one of the letters wrong on the line - repeatedly. She just proceeded as if that were not the case. And it was a big difference. The letter was a F, he kept saying R. My son is old enough to know his letters and is very intelligent. Instead of elimatinating the possibility that other variables other than his sight were the cause for this (by using alternate letter slides), she just assumed that something other was to blame and proceeded without hesitation. This is not very scientific and not very accurate. I'm sure that they are taught different in school and training. Not to mention that after my son read the line once, he had memorized it and was even repeating the letter sequence when she wasn't even asking and without looking. Yet, she STILL did not attempt to change the letter slide for thoroughness. They even forgot to give my son the disposable dark glasses for my son's dilated pupil. I had to ask for them before we walked out the door. I will never return to this clinic and if I had my way, I would request that my insurance company NOT PAY for this visit. Very unprofessional all around. DO NOT GO TO THIS OFFICE IF YOU CAN HELP IT!!
Take care of their customers in a timely manor.