My mother lived here at Heron manor for over 3 years, they were short staffed a lot leaving one girl to cover all three floors at night, it didn't seem like a assisted living facility, it seemed more like a nursing home, a few good nurses there, but the rest of them were very rood. I would never let her stay there again, and they don't like to give you your deposit back
Most people have good experiences with patient\esident care at Clark. I personally have had two nasty phone contacts with two different people while trying to get information about pet visits. Contact with the public is very important, and I firmly believe that no matter how tired or hassled you are, it should not reflect in your phone voice.