They like taking your order, then selling your pizza to someone else. They told me my pizza would be ready in 25 min. I showed up at 25 min. The person behind the counter said there was no order for me I told him I called and they said 25 min. He said oh, the guy before you got your pizza. He came in and wanted it right away. Hello, the guy before me can do what I did. Place the order and wait. Bad business practice. It has happened before and I was patient. Not anymore Lia's you just lost a loyal customer for life.
I've lived in GR my entire life and hands down this is the greatest pizza in the city! Greatest pizza in GR and very friendly staff and great delivery guys!
I've eaten at Vito's multiple times over the years. Love their pizza sauce! I'd recommend it over the national chains any day of the week.
long time customer leaving.extreme lack of timely service, poor quality, rudeness from staff, management never responded. plenty of other options, recommend Vitales!
Worst costomer service ever, I was sent the wrong pizza and they tried to give me 2$ off my next purchase as compensation.
the manager from the 32nd street plaza off breton is very rude. HE hung up on me because they messed up my order and would not help. VERY BAD CUSTOMER SERVICE
If you like Carlo's Pizza Connection, well they now have another restaurant that they recently opened up in Wyoming at 1560 44th. St. SW. They have a large delivery area that includes Grandville and Kentwood as well as Wyoming.The dinners are authentic and good. The pizza we ordered, their deluxe was maybe average in taste and quality of toppings. The prices for their foods are higher than other restaurants offering the same fare of food of equal or better quality.They also have some mexican foods, fried foods, wings, salads, ribs, and subs.Their delivery was quick averaging around a half hour from time of order, and the food was hot.If you like Carlo's and you live out of the orginal Carlo's restaurant you'll like and appreciate their new restaurant.
New Years eve, 5:15pm. I had called in my order and was told it would be 20 minutes. I arrived at the Pizza Hut on Plainfield in 20 minutes. I paid for my pizza after waiting at the counter for 5 minutes. I was not acknowledged for 5 minutes because the 3 young ladies working the front thought it was more important to catch up on how drunk they were going to get after work. Once I was finally helped, they looked for my pizza. It was not ready. Now 15 minutes has gone by (after paying) I returned to the counter and waited another 5 minutes for anyone to acknowledge me. Again, they were far too busy to help me as they were discussing who they were going to sleep with that night. The girl that helped me looked and said that my pizza wasn't ready yet. I asked her to look again since I have waited 40 minutes now. She looked and said nope, no pizza. I sat back down. Now, I am beginning to get a little upset. I waited an additional 10 minutes and returned to the counter, and yup, you guessed it, 5 more minutes trying to get the attention of the 3 employees in the front. When they did help me, the attitude toward me was very poor, as I had really interrupted their important conversation. I asked politely again for my pizza. They looked, nothing. I then asked to speak with the manager. She came out in an additional 5 minutes (wait time now 55 minutes) She looked for pizza, nothing. She asked the staff in the back, nothing. She then refunded me my money and said they are making another pizza. When I finally received my pizza (1 hr, 35 minutes) after originally ordering I returned home to discover the pizza that they made me was not correct. I ordered a supreme pan with extra cheese and hut favorite crust. I got a meat lover, unflavored crust. And to top it all off there was a large wooden sliver along the crust. WORST EXPERIENCE EVER! will not be returning.
Excellent District Manager and this location is very busy but one of the best for Little Caesars and the customer service has gotten much better. And our orders have been wonderful, hot and fresh lately too!Thanks All!
Best place for a slice or two at lunch time! Perfection!!!!!Easily best pizza in town!!! ❤️❤️❤️❤️❤️