Weisner Innis Schoen, PC
3425 Plainfield Ave NE, Grand Rapids, MI 49525
Primary Phone: (616) 363-6939
Phone: (616) 363-6939
Fax Number: (616) 363-6929
Fax: (616) 363-6929
Schoen Susan K
Deirdre Hall DVM
Jeremy Hutchinson DVM
Hall, Deirdre, DVM - Weisner Innis & Schoen
Weisner Innis & Schoen Veterinarians
Parking: Lot, Free
Wheelchair Accessible: Yes
When I walked in I was never greeted by receptionist I had to approach her and she was extremely rude and seemed like she hated her job. If veterinarians knew who is working for them, I think they'd be appalled and ready to fire and hire. If reception area is rude to people, they probably will be rude with your pet. Customer Service in my opinion DOES matter.
My Suggestings and my regrets~ Last week we had to bring our Charlie (cat) in because we called them with irreversible symptoms and that we didn't know that they were irreversible. Charlie was over weight and about six months ago we put her on a diet. Then, three months ago we changed her food to Natural Balance Fat Cat Food. Then, last week I had noticed that she was staying in the same spot for a long time. Then, I noticed that she wasn't eating or drinking so, I started giving her water and barley baby cereal by a syringe. Hoping that she would get better. So, then we decided to call the vet and told them her symptoms and they said that she needed to be seen. We also told them that this would be traumatizing to her to bring her there and asked them was there anything else that we could do. They were like, no she really needs to be seen. So, we brought Charlie there to be check out and it wasn't good. I guess that I would of rather of not traumatized her basically on her last breathe and let her dye at home. The decisions of putting her to sleep was that she was so sick with irreversible symptoms and that I didn't want her to go through the trauma of the ride home. Alternative care such as a home visit is something that I would of preferred and is something that they should offer or at least referred us to someone who offers that kind of service. Other than that the staff are very nice.
The vets are very nice, but not up to date. We were told that there were no allergy tests for dogs. We had been customers for over ten years. Our dog had kennel cough after having been recently vaccinated there. He was fighting to get air. We called on a Monday and we're told they could not see him until Friday. We were told to either try a new vet office or take him to a vet E.R. We were able to get him into the new vet in time to help him. We were also told that we could test him for allergies which we did. We also had 2 different doctors contradict one another on condition our old cat had.. Very nice doctors at reasonable prices, but knowledgeable and up to date? Try somewhere else. We had also dealt with the rude front office for far too long.