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Universal Overhead Door Co

Map & Directions
(60 Reviews)

3440 3 Mile Rd NE, Grand Rapids, MI 49525

(616) 363-7618

CLOSED NOW
Today: 9:00 am - 5:00 pm
Tomorrow: 9:00 am - 5:00 pm
37
YEARS
IN BUSINESS
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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours
Regular Hours
Mon - Fri:
Extra Phones

MobilePhone: (616) 589-2598

Services/Products
  • Estimates
  • Garage Doors
Payment method
check, cash, travelers checks
Categories
Garage Doors & Openers, Overhead Doors

Reviews

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djmonsma

01/01/2013

Overall
Garage door spring broke Dec 3...

Garage door spring broke Dec 30th and Tom fixed it Dec 31st. What more can I say, except that he answers calls on holidays, he is courteous, he did the the repair rapidly, his cost was fair, and he checked/adjusted all the safety features on the garage door before he left.

flipc123

12/13/2012

Overall
Tom was very knowledgeable and...

Tom was very knowledgeable and informative.He came over after hours to assist in getting my car out the garage and the door panels back up. Would recommend him to all who are in need on garage door services.

joe.janulis

12/12/2012

Overall
I've been a customer of Tom's ...

I've been a customer of Tom's for 25 yrs. I wouldn't think of using another service. He is an expert!

kevin.vredeveld

12/08/2012

Overall
Garage door spring broke late ...

Garage door spring broke late Friday afternoon. 24 hours later Tom had it fixed and working better then before. Very reasonable price too.

dennis.tietz.54

11/25/2012

Overall
We had a situation on a holida...

We had a situation on a holiday weekend where our coil spring broke. Called around Grand Rapids area and the only place that answered was Universal. They were very helpful with how to repair and also had the part. I was very impressed with his helpfulness and availability. The door was reparled in less than 2hrs. Great Job

brad.bloomquist

11/11/2012

Overall
Tom @ Universal had GREAT pric...

Tom @ Universal had GREAT pricing and knowledge on fixing my garage door in a very timely manner. Thanks again, Tom !!

luieschu

11/04/2012

Overall
Tom was the tech that came to ...

Tom was the tech that came to work on our garage, and this was the second time that he came here. He did a great job each time, and the rates were VERY reasonable. Thanks Tom!

vogttj

10/29/2012

Overall
Good Work

I want all to know of the fine work Universal Overhead Door provide & the timely service!

nicolelu

10/15/2012

Overall
Tom installed a garage door at...

Tom installed a garage door at my house last week. First, he talked to me over the phone and assured me that he could do the job on my old garage door which was comforting. He showed up with everything, was very friendly, knowledgeable and I'm overall happy with the worked performed. Thanks Tom!

danielgr

09/01/2012

Overall
When my garage door broke I di...

When my garage door broke I didn't know where to turn. I happened to come across Tom's number when I did a google search and wow am I glad I did! He was super friendly on the phone and even better in person. He came out on a holiday weekend and fixed it in about an hour, and for even cheaper than he quoted me. Thanks Tom! I would recommend him to any friend or family member.

fran.p.hills

07/04/2012

Overall
15 years ago we used Tom to fi...

15 years ago we used Tom to fix our door at our old house and he did a great job, so this Tuesday morning, 7/3, we woke up to find our spring broke on our door and we could not open it by hand. we called Tom and he told us what to try and when it did not work, he came over and repaired it. He was there within an hour after calling him and now our door is better than ever. we will always use him. Thanks Tom.

wyattyooker

05/31/2012

Overall
Tom was awesome. After I desc...

Tom was awesome. After I described the problem, he gave me an over the phone estimate, appeared the next morning, repaired my door, went above and beyond by making other unrelated repairs, and charged under his estimate. Give this guy your business!

dougalberts

03/25/2012

Overall
Excellent service and helped m...

Excellent service and helped me out of a jam...literally.



It was a Saturday night and my garage door jammed in the closed position with both cars inside. I didn't know how I was going to get to work on Monday if I couldn't get it fixed.



I called Universal Overhead Door Company on Saturday night after 8 PM. He came right over and fixed the door so that we could get our cars out.



He saved me from having to rent a car to get to work, was very personable and expedient. His rates were also very good. I didn't feel like I was being taken advantage of as I have in the past when I've needed help on a weekend. In addition, he took the time to explain to me what was wrong and what he was doing to fix it. Excellent customer service!



I would highly recommend Universal Overhead Door Company. When we replace the door, we will be calling Universal first!

dalberts

03/24/2012

Provided by Citysearch - 
Overall
Excellent service and helped me out of a jam...literally.

It was a Saturday night and my garage door jammed in the closed position with both cars inside. I didn't know how I was going to get to work on Monday if I couldn't get it fixed.
I called Universal Overhead Door Company on Saturday night after 8 PM. He came right over and fixed the door so that we could get our cars out.
He saved me from having to rent a car to get to work, was very personable and expedient. His rates were also very good. I didn't feel like I was being taken advantage of as I have in the past when I've needed help on a weekend. In addition, he took the time to explain to me what was wrong and what he was doing to fix it. Excellent customer service!
I would highly recommend Universal Overhead Door Company. When we replace the door, we will be calling Universal first!

sdresen

12/20/2011

Overall
Garage door spring broke

Great service, very responsive, knowledgable, and thorough. Garage door works better after the repairs than it ever did before the repairs. Highly recommend and I'll definitely call them again if I need anything done to my garage door.

tdkuehl

05/24/2011

Overall
Tom was good about calling ahe...

Tom was good about calling ahead. He got right to work and seemed very knowledgeable about my door and opener. He gave me a ball park estimate before he arrived and made only a small modification due to a worn out track wheel. He made several adjustments to the door and opener and really tuned the door. It runs smoother and quieter than it ever has. Very courteous and polite. I will use him again and would recommend him.

jimfochtman

04/16/2011

Overall
Great job at a Great Price on a Saturday!

Tom fixed my broken door, quickly and profesionally. He explained everything he did and left the job site in great shape. This was on a Saturday afternoon and his price was more than fair. I will recommend Universal Door and surely use them again if the need arises.

Overall
My garage door wouldn't open. ...

My garage door wouldn't open. I called Universal Overhead Door Co. in the morning and by evening I had a new spring on my garage door and it was working great! After my phone conversation with him, he knew exactly what was wrong with my garage door and came out and fixed it at a very reasonable price. I can't thank Tom enough for his quick response and repair. I would highly recommend this company to anyone that needs a garage door repair!!!

josh8797

05/26/2010

Overall
Helpful & Knowledgable

The owner of Universal showed a great deal of knowledge in replacing springs on two different style overhead doors. He walked me through questions and helped to determine exactly what I needed over the phone. When I came to him for the parts he had them in stock and available.

laurelsresting

01/15/2009

Provided by Citysearch - 
Overall
lacking professional detail

I used this business before and they replaced a cable and guaranteed it. The cable broke. He said he would honor the guarantee. He made an appointment to show but never did, no call no nothing. the door is part of my historic home and I have kept it maintained. I thought the business name Universal implied a familiararity with a wide variety and degree of versatility. I at least expected a phone call as a no show is flaky behavior and unprofessional to waste someone else's time because they choose not to communicate pro or con. Since we had done business in the past, maybe he at least could have recommended someone else rather than leaving a customer feeling that their business doesn't count.