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Universal Overhead Door Co

Map & Directions
(58 Reviews)

3440 3 Mile Rd NE, Grand Rapids, MI 49525

(616) 363-7618

CLOSED NOW
Today: 9:00 am - 5:00 pm
36
YEARS
IN BUSINESS
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BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

MobilePhone: (616) 589-2598

Services/Products
  • Estimates
  • Garage Doors
Payment method
check, cash, travelers checks
Categories
Garage Doors & Openers, Overhead Doors

COUPONS & DEALS

No coupons available

Reviews

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Elana H.

05/09/2018

Overall
Service

I have never felt the need to write a review more than I do today for this company and the owner Tom. I have had two issues with my garage door and Tom has come to the rescue both times. He repaired my actual garage door at a fraction of what other companies were telling me I would have to pay. He recently installed a new opener and his rates were extremely fair and affordable. The best part for me—a full time working mom—is that he has done all the work without requiring me to be there, thus eliminating my need to take take off. He is kind and caring and obviously knows the business. Top notch service!! Thank you Tom!!!

Dan N.

03/01/2018

Overall

Tom was good to work with. He has been fixing garage doors for many years and it shows. He knew exactly what problem was after I described what happened on the phone (broken torsion spring). The repair was quick ( about an hour ) and turned out great. Good response time...good price...good result

Britt M.

03/03/2017

Overall
Service

Described issues I was having with my garage door & that it had few cracks & bent at the top & questioned if I needed a new door. Tom stated I could buy a new door but he probably could fix the door at a minimal cost. He stated he knew what it would take to correct the issue before he even came out to inspect & he was correct. Very happy with the service & cost. Would highly recommend!

Laura Z.

02/02/2017

Overall

Tom was extremely responsive and worked until the job was done. Pricing was the best around. We will be using him again!

Dave O.

12/23/2016

Overall
Service

Tom was incredibly helpful in repairing my garage door. He arrived at 7:00PM and was gone by 8:15PM with everything fixed, and the door working better than it has since we bought the house. He even spent a bit of time giving me instructions on how to properly maintain the door. I would definitely recommend Tom to anyone who needs service on their garage door.

Ron K.

12/01/2016

Overall

I called Tom before business hours for a service call on my garage door. He asked me a few questions about the issue. Then offered a solution that I could do myself within a few minutes. And yes, it worked! Thanks Tom. I'll call you for any future door service.

Judy S.

11/13/2016

Overall

After reading reviews and BBB rating of A+, I called Tom. Super nice on phone. He Asked if we could wait til Saturday morning for service. We agreed. Could not haven been better!

Melissa M.

09/28/2016

Overall

I called Tom to address some repairs to my 50+ year old garage door. He arrived and quickly got to work fixing the steel wheel that had popped out of track and repairing the track itself. He was very knowledgeable and completed the job in short order. Extremely fair pricing and my old garage door is like brand new!!

Sylvia P.

07/25/2016

Overall

Repair took place just 2 days after my initial call. Tom was very knowledgeable - easily found and fixed the problem. Before his visit the door wouldn't even open. Now it opens easily and is much quieter than before. The cost to repair the door was very reasonable and less than I anticipated. I had problems with another door company in the past - this was a much better experience!

Tommy A.

05/17/2016

Overall
Service

Universal Overhead Door was not just fast and very thorough in the repair of my garage door, Tom also provided some valuable tips from mechanical to the DIY to ensure my repair and door operates smoothly for a long time into the future. I would recommend them 100% and was happy to be able to support a local business on the NE side of Grand Rapids. A+

Stephanie W.

04/18/2016

Overall
Service

Honest service. I am always weary of these companies ripping me off, but they were able to talk me through how to fix my door over the phone (at no cost). It's so refreshing to know that this company is not out to rip you off. I will definitely use Universal Overhead Door Co. from here on out.

Dominic M.

02/18/2016

Overall

I would highly recommend the service of Universal Overhead Door Co. I made a call late in the morning and my garage door issue was resolved later that afternoon below the price quoted on the phone. The proprietor was extremely friendly and professional in the work done.

Karleen S.

11/01/2015

Overall

I called on a rainy Saturday Halloween evening and Tom came out to fix our garage door "emergency". Great service and reasonable price. Thanks for your expertise and prompt response.

Marcia G.

10/17/2015

Overall

I called on a Saturday and Tom gave me a DIY option for fixing the gasket on our garage door. He had the supplies I needed ready for me within minutes. He provided a quick and cost effective way for me to solve a problem. I am very glad I called Universal Overhead Door.

Jason E.

08/03/2015

Overall

Tom was unbelievably helpful and knowledgable. I haven't had this kind of service in a LONG time! Prices are less than the competitors as well. Thanks again Tom.

Kim M.

07/07/2015

Overall

Tom did a fantastic job and did above and beyond what was needed. We asked for springs and opener to be fixed and he gave us a new opener and also reinforced the door itself free of charge. I highly recommend him to anyone who needs a job well done for a more than reasonable price. Tom is very personable and friendly and a good listener.

Tom J.

06/30/2015

Overall

Tom came to repair our garage door, sections of which had literally fallen off the rails and on to our car. It was a big job, the door split into sections and I was not sure how much it would cost to fix/replace. Tom was a lifesaver, he worked very hard and very late to repair it correctly for us. Not only would I call him again, I would strongly recommend him to anyone

Chris B.

06/08/2015

Overall

Tom came out quick on a Sunday and made sure we could get out of the garage. Great work, very polite.

Joe F.

03/27/2015

Overall

Called Tom on Friday evening concerning a problem with my door/opener, he had me stop by Saturday morning and helped me get the right part for the job....(cable drum). Gave me advice on safe repair and offered to help if need be...couldn`t have been more helpful...Thanks Tom, i will be recommending yu to anyone i know that needs garage door repair...

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