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Services/Products
  • Windows
Neighborhood
Millbrook
AKA

Sapphire Door & Window Co

Categories
Doors, Frames, & Accessories, Windows, Door Wholesalers & Manufacturers, Wood Doors

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Dj X.

05/04/2015

Overall

The job was to replace the glass in 8 windows.



He and his partner came out to our house to simply replace glass that had broken seals. In 6 windows they did replace glass...



What happened was that they broke one window in transit, and broke another while installing. Due to weather getting too cold to do the install, he told us he can't fix the errors until spring when the weather breaks. I was unhappy, but understood that accidents happen and that wasn't planned. This was told to me over the phone.



When I saw the finished work, I was even more unhappy... Turned out that they broke all of the vinyl trim around the corners of the glass and where the window meets. He said that he couldn't help that and tried to "band aid" that with some silicone noting to me that it'll be fine. When I continued to question him on it and requesting him to replace those corner trim pieces when he came back in the spring to fix the two windows he hadn't been able to finish yet, he went dark... I would expect that if you are a window company who does glass replacement, you would plan to have the window look as it did before you did the work. Why would I want to replace the glass only to have every thing else look bad?



Some of the "fun" things we've discovered since his service was that one of the casement windows wont even open now, another 2 windows leak incredibly bad with water pooling on the window sill and dripping on the wood floor below every time it rains, and 2 others leak air constantly.



I finally tricked him in May and got through using a different phone number since he won't respond to text or phone calls. He blew up on me on the phone, yelling that there's no way he can make me happy and that he didn't do a bad job. I asked if he would just come back and replace the ones he didn't complete and make it right by fixing the other issues. If he didn't feel he ruined the windows, it should be no problem for a legitimate business to do.... He said he won't come back to fix it and then hung up on me...



From what I see, I now have to replace every window in my kitchen due to the bad install. A small $1,300 job is now a HUGE expense.



This guy doesn't stand behind his work! STAY AWAY!!!!

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