Perfect Ten Nail Salon
3527 Alpine Ave NW, Grand Rapids, MI 49544
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My sister in law took us to get a mani and pedi last Thursday. they took complete advantage of us being young and alone and charged us up the ass, had two hidden fees that the lady actually said it wasn’t on the prices board. They tried charging her 4 year old daughter as an adult and the lady who did her toe nails almost did it in a regular chair. Not even giving her the full expierance. the lady who did mine cheated me on my nails because she left a huge gap between my cuticles and actual nail. I came in today, not even a week later and they wouldn’t redue them. My sister in law spent $80 just on my nails for them to look crappy. And they won’t fix it. I told her I dint like them and she acted like she dint care. They have horrible customer service!
I recently took my daughter there for mommy daughter day. She got a pedicure and I got shellac on my fingernails. Her pedi was great. However, my shellac was looking great until 5 days later. It started pulling up and coming right off my nails. I have never had shellac do this before. I also was charged $5 extra dollars and was not explained to me as to why. The customer service was great but I will not be going back.
I have been going to this salon for 15 yrs. Some changes started happening about a yr ago. Some were for the good, but then there are many that are for the bad. They have no idea what an APPOINTMENT means, they are always RUSH, RUSH, RUSH. We took my daughter there for her Bday as a surprise, they could not wait to HURRY us up & get us seated. We were not even all there. (Mind you, this is in the middle of the wk when they were not busy & early in the day.) My daughter, the Bday girl was not in the building yet & they tried to get us to set & do out pedi RIGHT THEN! Today I walk in for my 10 AM appointment only to be told, 'you wait 10 min.' NO, that's the point of HAVING AN APPOINTMENT!!! I am very disappointed in the service I have been getting, the pedi's are as if they don't want to be bothered. I understand it's quantity but for someone that has been loyal there for so many yrs., I expect more...