Mast Heating & Cooling
4797 Cascade Rd SE, Grand Rapids, MI 49546
Services: Air Conditioning, Furnaces, Geothermal, Air Quality and more
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I had an install of both a furnace and a/c unit as my house didn't have a/c and the furnace was 32 years old. I got a couple bids from different companies and Mast wasn't trying to sell me anything. Jeremy started by coming out and scoping out my house. He was quiet for the most part, but asked questions that definitely put me at ease that he knew what he was looking at (i.e. how many vents I had because of the size duct work I had near the furnace). He said he would have an estimate to me shortly which turned out to be the next business day. After doing my research on what he recommended I asked him why he didn't quote a particular air conditioning unit. His answer was simple yet shocking, "Where you're located and the type of house you have - you don't need it." He showed he was more interested in me getting the right fit vs more profit. Then there were the installers and electrician that came in. Efficient, professional, laid back, easy to work with just begins to describe them. After they were done, I didn't notice any debris left behind. My furnace room was clean, my yard was clean around the a/c unit and they left with a handshake and smile. They weren't the most expensive, they gave me several options and they weren't the most or least expensive. They definitely were a perfect fit for me.