Klumpps Luggage & Leather Repair

Pro: seemingly adequate work. Cons: seemingly less than honest in conduct of business.



In early November, I inquired about repairing a $250 leather jacket, which needed to have the right-side cloth pocket replaced. (It was worn and ripped.) The person running the place stated it would cost about $30 and would take about 3 weeks to have ready. I brought it over and said I thought $30 was a bit pricey and he told me that's what it would cost, but he does good work. Reluctantly I dropped it off, and he reaffirmed it would be about 3 weeks.



Three weeks came and gone, and no call. I waited another full week and called, and was told it was ready to pick up. Got no answer as to why I didn't get a call saying it was done, but part of it may have to do with the price - not $30, but $38! Really? For a pocket?!



Then I get told I need to come quickly because he's going to close at 1:00 (even though the website says 2:00 close on Saturday). So now my lunch hour is screwed up too. I get there and ask him, how can his "estimate" be approaching 30% off in terms of cost and time to finish, why not honor the estimate? Why wasn't I called?



All he had to say, with an annoyed look on his face and an arrogant tone of voice, was: "Don't know what to tell you" to which I immediately said back "how about 'I'm sorry'?! Wouldn't that be a proper thing to do?" He not only sold me a ridiculously overpriced repair job, he liquidated all his good will.



I took a look at the jacket at home. The repair job seems OK, although... it's not the same material as the jacket originally had. Not a huge deal, but I would have preferred cotton rather than polyester (or whatever this stuff is), like the rest of the jacket has. So even there, I'm not satisfied.



Bottom line for me: He did fix my jacket. But in my view he was misleading about price, misleading about time needed to repair, did not call me when it was done, does not keep business hours as advertised and was not very cordial (and borderline disrespectful) toward this customer.



I do NOT recommend anyone do business with Klumpps.

Klumpps made sure my luggage was repaired to my satisfaction and for a very reasonable price. I use their services for my leather cleaning too. Denny is very fair and willing to complete all kinds of customized work.