B.C. PIZZA GRAND RAPIDS
2034 Lake Michigan Dr NW, Grand Rapids, MI 49504
I used to work at this bc pizza and can confirm many of the complaints of bc pizza, the manager's wife often visited the store, bossed around employees, and let her young boys run around the kitchen unsupervised. The owners were very profit concerned, but didnt own a computer for the cash register, but one to play solitaire in the back while the non family people worked. Marlene, one of the owners, would yell at employees in front of customers, she would even throw things around, like clipboards and stacks of pizza boxes. She had anger issues and took the energy out of the kitchen whenever she arrived, as everyone was afraid to say anything to her or near her because that unhappy woman would take things the wrong way and scream with her shrill voice. If a pizza was made wrong (which happened rather rarely), Marlene would take the amount, that she would have charged the customer, out of the paycheck of the responsible employee. Once, she even withheld the paycheck of one of my coworkers. This kind of nonsense is illegal, especially if the worker is making minimum wage, which we all were. The owners claimed that they had never ever made a profit, and this was why we all worked for almost nothing. I am a disgruntled former employee, but please dont write off my review because of this. I am a good employee and have been successful in many other positions in the food service industry.
I see that you are quick to defend this company, but im not sure why. I also noticed another review on google places under the name Cameron. It also defends bc pizza from the countless bad reviews, which are consistent with my experience there. My guess is that you are connected with the business somehow, perhaps marlene kelly with a fake name of cam smith. if you are a family member or someone whose self esteem will be damaged by my review, im sorry you had to hear this, but my experience at this restaurant was a completely inexcusable way to treat a human being.
I am using my real name and not hiding behind a made up name like the individual that gave one star and chastised the business. In my experience, which have been many, the ownership and staff have been great. Nice people that know how to make great pizza at a very reasonable price. I do not know what happened in the case of the lady, hiding behind her fake name, but I find it extremely difficult to believe, and think she probably just wanted to pay as little as is possible. To sum up, great pizza and great people. Period
I will never eat at this establishment again. The management treatment towards me and their employee was unjust. The management publicly ridiculed her staff member in front of me and the entire restaurant.
I had bought a 1/2 deal of this establishment and when I called in to use it I got a very friendly staff member he took my regular order and then informed me that I would have to pay more because what I typically order is a special. I had no problem with this. When I went in to pay I was given the same price I was given over the phone. Then the management came up and told me I wasn't charged enough and that I would have to pay more. Since I was already told the price and paying and increased amount and no longer has the option of changing my order I disagreed with her. She then told me that the employee "knows better and she would take it from his pay". When I found this unfair and said I would pay for she continued to get upset. She stated that the employee would be paying for his mistake. She made a huge scene embarrassing her employee and myself. In the end I paid for the employee’s mistake.
I understand why she may have been upset losing money but she should have handled this with her employee in private. As the customer I should have never known what was going on. She should have eaten the loss like an adult. It is a risk you taking owning a business. I will never again give my money to an establishment that treats there employee with so little regard.