Worst bank I have ever had to deal with. Rude staff who couldn't even answer basic questions; I had to call back to speak with a staff member who actually knows how banks work just to get the answers I needed. But in the end they completely screwed me over and despite the convenience I wouldn't recommend this bank to my worst enemy. Even they deserve better than this joke of a business. DO NOT WASTE YOUR TIME WITH THIS BANK.
This bank is located Downtown Grand Rapids. I am so unsatisfied with the customer service at this bank. The lead teller is lazy. She did not even want to serve me always asking me why do not I just use the Atm instead. Also they are liars, including the retail personal banker is awful. They hate to do anything that involves work. I have been lied to so many times. I was told that they would have my account up and going. It never happened. I had to go into another local bank. Also watch out for your money. I believe these people are capable of stealing money from their customers. I had to call the 1800 number and report being overcharged, so that they could check out for it. I will not be going back to this location. Very poor services.
All the bankers and tellers I have worked with or just met have been so very helpful, friendly and professional. Best banking experience anywhere.