The place was dirty, the juice machine and pancake mix machines hhave not been working for a while, water leaks from the ceiling, fire alarm kept going off,pool has not been open all summer (waiting for a part). I would never stay at this dump if the room was free.
5401 28th Street Ct SEGrand Rapids, MI 49546
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3747 29th St SEGrand Rapids, MI 49512
From Business: Property Location When you stay at Extended Stay America Grand Rapids - Kentwood in Grand Rapids, you'll be near the airport and convenient to Woodland Mall and P…
No stars,noisy,bathroom light had no switch ,but most importantly we had a entry light that blinked continuelesly all night long and the switch was turned off! Desk clerk was rude swearing slamming his notebook uncalled for said it was a maintenance issue and nothing more could be done,no discount no other room! Reported him when checked out,she was very nice about it and apologize I do have video
I was working for the comfort suites on 76 th st. And I would like to inform the guest we weren't changing the comforter or the brown bed wrap, I worked almost a month but yet we never changed it.. Also we folded the brown cover in the closet after each check out so I just wanted to inform you guys because the rooms are expensive but not worth the money.. This job has taught me about hotels, I would definitely be upset paying top dollar for a room only to find out the hotel isn't changing everything after each customer..
We had our Son's Wedding Reception here on New Years Eve. The Service was exceptional and the food was outstanding! The room looked fabulous. Couldn't have asked for it to be any nicer!
This motel is disgusting and full of bed bugs, it needs to be shut down. They shut down hallways at a time because the bed bugs are so bad. The owners are slum lords and will put you out if you say there are bugs in the room.
This is the most disgusting hotel I've ever stayed in, the housekeeping even admits to bed bug infestations. I stayed for two nights, the first time I thought I got bit by something but also thought perhaps due to stress or in my mind I was scared since the hotel was so shitty I was paranoid about bugs. The second night I got 2 more bites, I went to housekeeping to tell them that there's bed bugs in my room and they told me to tell the front desk. When I told the front desk about the bugs in my room they told me they didn't want me to stay in there hotel anymore and told me I had to leave. These Indian people are damn near slum lords.DONT EVER STAY HERE. ITS DISGUSTING!!! YOU WILL GET BIT UP
At first he seemed very professional. Said, if there is any issues, be sure to let him know. Well, where to begin. Ran out of TP halfway through wedding reception, exterior lights did not work, occupied light on men's room did not work, and had to go to store to buy a plunger when women's room clogged. Made these points to him upon pickup, and was very rude. Never even apologized. Would never recommend. Ever.
they have no service I like staying there we was very comfortable I've been there before they have nice breakfast
Never stay in this place the room had mold and cockroaches everywhere! Smells horrible sheets was not clean nothing got cleaned and there was no tp. Guy next dore was beating his old laddy they charge you for everything $5 a day for internet $10for the phone that wont call any place out side grandrapids heater/ air is busted can't control the temperature just stay outta room 121
ABSOLUTELY HORRIBLE! YOU CAN CHANGE THE NAME OF A HOTEL BUT IF YOU DON'T CHANGE THE MANAGEMENT AND THE ENVIRONMENT THE NAME MEANS NOTHING. WE ALWAYS STAY AT AMERICA'S BEST. BY FAR THE WORST ONE EVER!