I purchased 2 pairs of eyeglasses from this location. I had problems with both pairs. On one pair the lenses chipped along the top. They are quite large chips that made the lenses unusable. This pair of glasses was never dropped or mishandled in any way. The second pair is black plastic with larger rectangular lenses. After going back several times to have the fit readjusted I was told there was nothing they could do because of the weight of the frames. They did not offer a credit so I could get a different pair of glasses. A few months later I was cleaning the lenses and found the left lense bowed out at the top. The top of the lense didn't come close to fitting in the top groove of the frame! I had moved away from the store that I purchased this pair of glasses. I took them to a local optical store with a very good reputation to see if they could fix them. I was told the lense was cut and formed incorrectly and could not be fixed. I would not recommend W Optical to anyone!
Absolutely terrible service, every time I talk to the owners there, they are condescending & horribly rude & sarcastic. If you are younger than 40, that's how they treat you. And they will sit their & give me their sob story about how they are losing money. I always try to be kind to people over the phone no matter what. But I've had my fill of their poor treatment.
Unprofessional- the doctor argued with me during the exam about the lenses I prefer and what she wanted to sell me.
No customer service. Would never go there again.5 weeks and still no product Called and they hung up.Hope they go out of buisness
PEWM and Dr. Lebaron have been nothing but the best. They are always smiling and happy to see me, and other customers. They have the best customer service and are always willing to help out in any way possible. Dr. Lebaron are his staff have put together an office that is top notch, and continue to get better. Thank you PEWM!
Friendly and extremely helpful staff, expedient service, and an overall great experience. Nobody likes seeing doctors of any kind, but Dr. McMurry really knows what he's doing. Ask him about his retinal photography!
I have had very few problems in this store and when I have them, they are always resolved to my liking in a fast manner.