No matter how dirty, with all that new equipment, my truck, especially the wheels, looks great. Plus they hand prep it. Can't find that everywhere.They do all my oil changes and I get a free full service wash.Free vacuums too!
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dont waste your money the company owner is rude and mistreats people he cuts down employees and avoids letting crew do any extra without pay.
I own a large truck and used this place a lot. I was using the automatic side and would always tip the attendants a few bucks to spray off truck good because it's larger it takes a little longer. One day a manager comes over and tells me he can't do that and if I wanted more spray that I would have to go through detail side for 10 dollars more. I tried to talk to owner who never makes himself available, which is a red flag to me. Well I talked to his daughter who is the manager. She proceeded to tell me same thing as manager. She then said she hates to loose customers, but that's how it is. I have never been back.
I have been in contact with the company several times and have had the worst customer service. The staff is very rude and unconcerned. The services are overpriced for what you get. I have a package that I get an annual sealant applied to my vehicle and they charge me $15 to wash the car first, this should be included considering how expensive the package is. The worst part was my car was not even clean, I could have done better with a bucket and a sponge in the driveway. I will be moving out of state and wanted to know what my options were with the 5 remaining coupons. I was given two different stories as to whether I could transfer them to another customer or not. In the end I was basically informed I could use them or throw them away. I hope they enjoy the free money because it is not worth my time.
Wash is as good as any but as you exit free access to power vaccume is available to you, very nive facility.
The guys at Great Lakes Chemical in Grand Rapids are the ABSOLUTE BEST! You won't find better customer service anywhere! They truly care about you as a customer and do an amazing job on your vehicles! They have a customer for life!
Do not go to any Auto Spa location in Grand Rapids. They have locations on Plainfield, Fuller, 28th St, and 44th St. They scratched my brand new car all over. It took me an entire day to track down someone who could do anything about it. When I finally talked to the owner he was extremely rude. He blamed the scratches on me and said there was no way the car wash could have done it. I told him I inspected the vehicle when I purchased it and he essentially called me a liar. His solution was to put some Scratch X on himself. He told me he had no intention of getting it fixed the right way. Do not ever take your vehicle here if you value it at all!! This business actually deserves 0 stars but that isn't an option!
I've gotton my cars detailed in the past by some companies but nobody has done the work Great Lakes has done for me. These guys were educated professionals and the facility was awesome and very clean. I highly recomend if you want to get your car detailed this is the place!