I purchased 2 pairs of eyeglasses from this location. I had problems with both pairs. On one pair the lenses chipped along the top. They are quite large chips that made the lenses unusable. This pair of glasses was never dropped or mishandled in any way. The second pair is black plastic with larger rectangular lenses. After going back several times to have the fit readjusted I was told there was nothing they could do because of the weight of the frames. They did not offer a credit so I could get a different pair of glasses. A few months later I was cleaning the lenses and found the left lense bowed out at the top. The top of the lense didn't come close to fitting in the top groove of the frame! I had moved away from the store that I purchased this pair of glasses. I took them to a local optical store with a very good reputation to see if they could fix them. I was told the lense was cut and formed incorrectly and could not be fixed. I would not recommend W Optical to anyone!
4575 Canal Ave SWGrandville, MI 49418
From Business: Get two complete pairs of glasses with single vision plastic lenses from $69.95 with a free eye exam. *In certain states, eye exams provided by independent Optome…
750 E Beltline Ave NEGrand Rapids, MI 49525
From Business: Grand Rapids Ophthalmology is an eye care center serving the community since 1982. It specializes in the areas of implant services, laser surgery, and cataract, c…
Friendly, knowledgeable staff. If they find something troubling in your eye exam, they will refer you to the Vitreo-Retinal specialists on E. Paris. If you have a family history of eye problems, I recommend their exam plan -- for a set price, you can have your eyes checked out as often as you want for a year or two. I've got my money's worth on that and then some!Someone else complained that their 2 for $whatever deal didn't work, but those NEVER do if you need ultra-thin lenses, glare proofing, etc. That's the same no matter where you go.
They advertise their glasses as 2 for $59 or $69 but when it was all said and done, my 2 for $69 glasses ended up being $359.
Absolutely terrible service, every time I talk to the owners there, they are condescending & horribly rude & sarcastic. If you are younger than 40, that's how they treat you. And they will sit their & give me their sob story about how they are losing money. I always try to be kind to people over the phone no matter what. But I've had my fill of their poor treatment.
Unprofessional- the doctor argued with me during the exam about the lenses I prefer and what she wanted to sell me.
I called and they answered no problem. I also got a same day appointment for my daughter with a pediatric eye doctor. She is 8 and has Sensory Processing Disorder. The doctor took all the time she needed and was patient and kind. I would recommend this place to others. And they said her glasses would be ready in a week or so and they were done in 5 days.
No customer service. Would never go there again.5 weeks and still no product Called and they hung up.Hope they go out of buisness
Called six times today and they couldn't even do as much as answer the phone.
i had a wonderful experience with the staff and the doctors. thank you! my vision is back
PEWM and Dr. Lebaron have been nothing but the best. They are always smiling and happy to see me, and other customers. They have the best customer service and are always willing to help out in any way possible. Dr. Lebaron are his staff have put together an office that is top notch, and continue to get better. Thank you PEWM!