In mybook® Car Collection (edit)

Added to your car collection.
Removed from mybook!

We took this business out of your car collection.

City Garage DFW

Map & Directions
(50 Reviews)

315 W Westchester Pkwy, Grand Prairie, TX 75052

(972) 262-9090

OPEN NOW
Today: 7:00 am - 6:00 pm
25
YEARS
IN BUSINESS
Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Hours

Regular Hours

Brands
A1 Cardone, Morris, Snap-On, Triumph
Payment method
all major credit cards
Neighborhoods
Westchester, Westchester Commercial, Westchester East
Categories
Engine Rebuilding & Exchange, Auto Repair & Service, Brake Repair, Auto Engine Rebuilding
Other Information

Wheelchair Accessible: Yes

Specialties: Classic, Performance Cars

Parking: Lot, Free

COUPONS & DEALS

No coupons available

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Jeffery S.

09/24/2018

Overall
Expertise
Selection
Service

Nothing I brought my F350 in for was actually fixed. Grand Prairie Location.

1. Was brought in for repair because wheel would shake violently when bumps were hit going over 60 MPH. Problem Remains after "repair". Brough it in twice, they told me to go see a ford dealer.

2. AC blower was erratic, usually only worked on level 4. Problem remains after "repair".

3. Fuel gauge does not read correctly. Problem remains after "diagnostic"

Third Visit New Store (Cooper): After filing a BBB complaint Leonard from Duncanville (corporate) requested that i bring the truck to their Cooper location for Israel to examine.

I explained the issues to Israel and left the vehicle 9/21/2018. I received a call today 9/22/2018 with an explanation of everything the found wrong. Which apparently is substantial. Bear in mind the first city garage told me everything is fine it's just a noise. Which evolved into it "all looks good to us, take it to a for dealership".

I was told I can pay another $2000+ dollars to have them fix it (which i already payed $1600+ to have them "fix" it the first time) or I can come pick it up. Basically, Eff you pay me.

They are not trying to meet in the middle. I told Israel if they would apply the previous paid amount to fixing these actual problems I would be good with that. Nope, they won't.

Again, all I want is what I paid for or my money back. Leonard and Israel will not do that for me.

So, bottom line, these guys are incompetent and won't stand behind their work. I was reasonable and calm and tried to work with them. They chose not to be professionals and handle a legitimate customer issue. Hence the poor review. I have also file a complaint with the Attorney General for the state of Texas consumer affairs division, Disputed their response on the BBB and will continue to post about my experience as often as I can.

haroldd993
Edited: 02/04/2017
Overall
I am a customer for life, they...

I am a customer for life, they took great care of my car needs. I have recommended friends to you and will continue to do so.

markk776
Edited: 02/04/2017
Overall
You where very helpful to me t...

You where very helpful to me thank you for explaining everything thorough!

john01195
Edited: 01/03/2017
Overall
I live 40 miles away from this...

I live 40 miles away from this City Garage. I started with this City Garage when I lived a mile away. I love this place!

O K.

05/15/2015

Overall

First off, I work for yellow pages and all of these 5 star, fake reviews by employees is ridiculous!! THEY ARE ALL FAKE.. I took my car there after being inspected by a meineke mechanic of 16 years after being told all i needed was a new radiator hose.. Well because I'm a woman they charged me 508.11 FOR A HOSE that I later found out is 13.00 and about 40 to install.. That was the only problem with my car. I went to pick it up and it was so much smoke I couldnt see behind me and the car was shaking violently and it sounded sooo bad.. I turned back around to tell the manager. He insist ALL these major issues "must have happened the moment you pulled in" WHAT?!?!?!? Basically I paid them 500 to do so much more damage to my car. That 500 was my last. now I'm without a vehicle because I trusted these lying, worthless men to fix my car... Also, mark quoted me 2100 for the "new" repairs I took it to another near by local shop and they quoted me 900 for the same exact repairs.. save yourself the money and headache. DONT GO HERE

Paula V.

10/06/2014

Overall

Customer service ok, they are friendly and though. Prices are ridiculously high, both parts and labor! I know I got ripped off after checking out the maximum price on parts and labor for a brake booster replacement. Even with my AAA discount, I over paid. The only reason I had them fix it is because I paid $100 diagnostic and didn't want to let $100 go down the drain! Even with Marcus saying the $100 goes towards the service and getting free windshield wipers because Jimmy failed to tell me I needed them, I still over paid! They gouge the prices at least for me probably because I'm a single woman? They do good work but I can't afford the champagne and cavier at this five star auto store, I'm a beer and peanuts kind of lady, so after all is said and done, I hope I don't have to go back because the $ 1103.00, and $105 labor an hour( almost $1500 total bill) is warranted for two years, and I plan on finding a more reasonable honest mechanic else where, and I was a customer for almost 15 years!

Overall
Awesome Service

Best service and very personable. Reasonable and confident in the service they provide. They are honest and fair. Great place of business for you vehicle service!

fasdf84

11/14/2012

Overall
Very helpful people. From diag...

Very helpful people. From diagnosing to performing the work. You saved my life and my wallet.

paytonn614

10/11/2012

Overall
Communication and service is t...

Communication and service is top notch, they are very attentive and make sure you understand them.

honey055455

10/05/2012

Overall
The employees here in City Gar...

The employees here in City Garage are very helpful I had no idea of what was wrong with my BMW but luckily they were able to help me out and solve my issue!

some147

09/21/2012

Overall
I liked the way that I was tre...

I liked the way that I was treated and explained thoroughly how everything was going to be done. Very professional mechanics.

rap235

09/19/2012

Overall
The service I received was won...

The service I received was wonderful answered all of my questions thoroughly. I appreciate the promptness.

yleroy642

09/10/2012

Overall
It was my first time trying th...

It was my first time trying the mechanics in City garage but after this last repairs I will be customer for life very helpful and knowledgeable, they honestly amazed me with their knowledge.

aamo400

08/17/2012

Overall
Haves very good deals online, ...

Haves very good deals online, love there work. Thanks.

pass53

08/10/2012

Overall
I hope all who is reading this...

I hope all who is reading this review consider city garage as their auto repair shop for me they have done great work. I recommend them one hundred percent. Thank you.

willardd836

06/29/2012

Overall
"Excellent service has never b...

"Excellent service has never been a question, mechanics are well trained. The needs of the car are always explained and met.



"

grantg36

06/20/2012

Provided by Citysearch - 
Overall
We are absolutely loving our warm

I love the guys at city garage always so happy and friendly! Great atmosphere for a auto place.

Feedback