Horrible service. We have ordered with them twice. The first order went fine, luckily enough. The second order had some missing items and a misspelled item. It has now been 7 weeks and we still have not received the items. As the coach the last thing I want to do is look bad to my players, parents and school. They had the nerve to tell me that if I placed a new order I could get that in 10 days to 2 weeks but fixing their mistakes was going to take 4 weeks and they are even 3 weeks late on that.
1. Fan Cloth
2895 113th StGrand Prairie, TX 75050
I've just finished my second fundraiser through Fan cloth! AND CAN I SAY WOW! We are a very small rural school. We have always wanted the opportunity to have name brand product for our parents. With little to no budget, that was never a possibility. I was approached by a Fan Cloth rep via phone …
2. Fan Cloth
4201 Cambridge RdFort Worth, TX 76155
BEYOND UPSET! I told them i might only have a few orders "no problem" they said. We received 15 orders, then they said i must have a minimum of 39?! They said there was a small book with my order forms that said the minimum... I still have everything & NO BOOK. I told them that, and their respon…
308 W Main StArlington, TX 76010
Very friendly and knowlegable staff! Will take the time to listen and allow you to demo all the machines your interested in. No high pressure sales, no being pushed to one particular machine! Brad was most very helpful in answering my questions. If he didn't know the answer, he will find out fro…
12. Dollar Tree
2307 W Interstate 20 Ste 100Grand Prairie, TX 75052
From Business: Dollar Tree is North America's largest single price point retailer for party, household & cleaning supplies, as well as home decor & seasonal products. Everything is $1 or less!
15. Dollar General
1511 S Belt Line RdGrand Prairie, TX 75051
From Business: Dollar General is the nation's largest small-box discount retailer. We make shopping for everyday needs simpler by offering the most popular brands at low everyday prices in convenient locations.
TERRIBLE, TERRIBLE TERRIBLE customer service, I have give a star I wish I could not select one because that is how terrible it is. Customer service can not assist you with anything once order is placed. They messed up 4 orders and took over 30 days to get the items. Our season is over and we still have not received anything. This is a fundraiser so this was other peoples money and items they did not get in time. The excuse I get is there is a lot in production due to all the orders and I will get the items soon. Yet 45 days later still no items. I will never use them again!
Submitted my order 2months ago and received it within 2weeks plus shipping like promised. I have worked with Fan Cloth for the past 5years. I have not been disappointed. They have made my coaching experience easier. Adding the presort option and submitting online has saved me a bunch of time. I highly recommend this fundraiser. Follow the steps and it will turn out correctly. The Hawks love Fan Cloth.
I've just finished my second fundraiser through Fan cloth! AND CAN I SAY WOW! We are a very small rural school. We have always wanted the opportunity to have name brand product for our parents. With little to no budget, that was never a possibility. I was approached by a Fan Cloth rep via phone about this idea. I was skeptical at first, the concept seemed great, to good to be true. We received the catalogs with tons of variety! My kids and parents ate this stuff up! We received our orders quickly, AND they were even bagged up and ready to pass out! Last year we raised over $1000 in profit from our sale. Parents were begging to do it again this year. All said and done our team raised over $3000 this season. Fan cloth has found the best way to handle apparel and fundraising. As long as I'm coaching, I'll always use them. They are fast, service is turn key, and the process is easy. It just flat out works.
I have completed my first campaign with this company! I loved the concept of getting name brand items for my people without any upfront costs or risk... We just got all of the items back and my parents and kids are begging me to do another order. Our team is now uplifted in the community because we look professional and the kids are confident on the field because of all the unified support we have. Thank you Fan Cloth for servicing my community and kids while making merchandise and fundraising easy!!!
The quality of the merchandise is extremely poor regardless of brand or material. Out of ten items we purchased, nine have screen printing issues. The quality of the screen printing is the worst I have ever seen; however, my daughter's volleyball team had to sell this as a fundraiser. I will not sell or purchase from this company again.
Our team used them for a fundraiser last year. There were some minor problems & mistakes but it was a fairly easy way to raise money & the results were more people wearing our team gear = more school spirit. It's a great concept. We tried it again this year. The order was FULL of mistakes. We had to refund tons of people their money & were stuck with tons of items people didn't order. So overall the profit wasn't nearly as great. Some people made their checks out to Fancloth directly so our coach mailed them all to Fancloth. Then the remaining cash was held by us (booster club). We waited for weeks for a final total to send them. Mailed them a check right away and it cleared the bank after a few weeks. They then began calling our school district and coach about the payment. It was already paid, already cleared. They then called a collections agency. Claimed they never received the amount of the check we sent that had cleared the bank with their stamp on the back! Go elsewhere.
Our school had a signed contract with this company and they refused to live up to the terms of the contract or deliver our product after the sale. Customer service is horrendous and they do not deliver what they promise. Too many other companies out there that offer the same services that are so very much better and actually care about their customers and do business in a professional and ethical manner (much unlike Fan Cloth.) Stay away, run the other direction.