537 N 1st St, Grand Junction, CO 81501
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Bicycle Outfitters has MY Money, MY Bike and a Full Wholesale Refund.
Don't be another victim of Brad and Bicycle Outfitters.
I purchased an electric bicycle for $2200 plus tax from Brad at Bicycle Outfitters on First Street, GJ, CO, August 2013. The bike was a lemon and I had to return the bike many times for alleged repairs.
I took the bike back for the last time to Brad, June 2014. Brad was in Italy on a bike trip and an employee assured me that Brad would contact me as soon as he returned from vacation. I did not receive any communication from Brad despite my numerous inquiries. Brad had my phone number, email address and mailing address. Brad was always "busy" every time I called. In August 2014, I called again and the employee stated Brad was "busy". I threatened to contact an attorney, and Brad was suddenly available to take my call. In that conversation, Brad agreed to a full refund of my money. I waited. I mailed two written reminders about the $2400+ he had agreed to refund.
I contacted the BBB and got nowhere. In November 2014, I contacted my credit card company and filed a dispute. However, as the disputed was not filed in 2013, the credit card company could do nothing.
In 2015 I contacted the bicycle Distributor. The distributor (Polaris) had given Brad a full refund for the bike. I have an email from Michael Marquis, Operations Manager, that Bicycle Outfitters received the money and was to give the total amount of refunded money to me. Brad received the check in November 2014 while the credit card dispute was open.
Brad, the owner of Bicycle Outfitters stole my bike, my money and the manufacturers money. He claims I owe him money for transportation when the bike was being "repaired". Brad NEVER stated that I owed $50 per pickup/drop-off. This further display of theft was brought up during the credit card dispute.