American Furniture Warehouse

Do NOT SHOP HERE!
We purchase a 3 piece set of livingroom furniture. We recieved more than 7 pieces of ripped and torn furniture from them in all. I refused them untill I got undamaged items. 3 months later we went in to buy more than $2,000 more, (as we had a $390 credit). We were told that our standards are too high, (because we did not accept torn up items), and that we were no longer "allowed" to shop here!

I wish I didn't even have to give them a star! They are far more than disappointing. I refused to buy from them last year after getting my couch, it broke in 2 weeks and ripped at the seams in just a few months. But at the end of the year moved and wanted new things and went here since they are the cheapest and have the most variety in this town. Wrong decision, key word being CHEAPEST. They have very poor quality furniture. First it was like everyone was on break, impossible to find anyone to help you, they say its because their low pressure environment. After buying 2 whole bedroom set, breakfast bench and fireplace, we plan to have them shipped. But 2 days before measured and found that one of the bed sets would just be to tight and called to cancel just that bed and they said they couldn't because it was in the truck and they would have to bring it and charge us to return it. Now only 2 months after purchasing, our fireplace has chipped numerous times really easily. The bench has little plastic feet to cover nails on the bottom of the legs and one broke off. We didn't notice until the nail put dents in our hardwood. And finally our bed just broke, the support cross boards is screwed in the side and had only a peg leg holding it in the center. The peg leg which isn't even screwed in fell out and the screws of that board ripped out the side rail. All in all, if you want things to last more than a few weeks or months, I DON'T recommend American Furniture Warehouse!

I walked around the store for a half hour with no associates to help us - they were all talking to coworkers. Quality of the items seem less than subpar. I will stick with Furniture Row.

After ordering a living room sofa &3living room tables for a total of $971., we were disappointed to find the coffee table grouting just...dropped out of the corner of the coffee table in approx.2 weeks. Several phone calls & a trip to the store, was told customer service ,"should do something about it."