Came in with my friend, she was seated almost 5 minutes into us walking in. I on the other hand waited 30 minutes and had two other walk ins go before me. My friends nails came out completely different shapes even after telling the man several times the way she wanted it.
I have never made an appointment; always a walk-in. After four or five visits each at different times of day and different days of the week over several months, I notice this salon's activity ebbs and flows. Each time I visit I have spa mani & pedi so I am there for quite a while. I have never seen the owner turn a customer away, but I have seen walk-ins leave when it gets busy. The prices/products/service are comparable to other salons and the location is convenient for me. I once was asked very politely, to wait for my service to be completed in order to accommodate a customer who had made an appointment. One time, I returned after about a week to have a single chipped nail (my fault) repaired and was given the service at no charge.
My first visit was great, my nails looked lovely and I decided this would be my new regular nail place....that is until my second visit. I am wheelchair bound, and use a highly trained service dog to assist me. On our second visit I was refused service, the technician said "...the owner watches through the cameras and said no dog, it smells, I cannot take you." Long story short, after a phone call to both the business owner and the Department of Justice ADA Complaint Div., my dog and I re-entered the business and had my nails done. The technician, obviously not happy about her boss instructing her to serve me with my service dog, made sure I don't come back by doing an awful job.