I love Kim & her staff...have been going there since they opened up. Wouldn't go anywhere else. They all remember the way I like my nails done as well as pedicure preferences. Highly recommended!!
23. Nail & Tan
my daughter and I had a horrible experience!!!! I waited, with my feet in tepid water for an HOUR while the only two employees there worked on other clients, I think we should've been told when we got there the wait time would be long. They never gave any indication we would have to wait sinc…
I been sitting here for over an hour waiting get my nails done and this lady comes in and they take her
my daughter and I had a horrible experience!!!! I waited, with my feet in tepid water for an HOUR while the only two employees there worked on other clients, I think we should've been told when we got there the wait time would be long. They never gave any indication we would have to wait since they seated me at a pedi station. Then, I was worked on by one employee who hands me off to the other in the middle of my service. I felt like the entire service was a rush job and it definitely shows! My daughter got the basic manicure and it looks like an amateur did it...her service was rushed also. We used to get excellent service there last year...must have changed hands or lost the good employees. Won't return as I feel we should've gotten at least a partial discount!!
Cindy is an excellent technician and I would highly recommend her. A lovely young lady . Jean Matthews
Cindy and Tee were wonderful to my sister and I tonight! They went above and beyond to make us happy! We arrived 15 minutes until closing and they gave us two awesome dipped manicures && neck massages! They stayed until the job was done. Highly recommend y'all coming out to see them for some pretty nails and great customer service!! It's the only place we go in Granbury.
I went to get my eyebrows waxed the other day, and they basically took off my eyebrows. My eyebrows were thick and full, just needed a few stray hair tamed, but now I have to pencil them in for the rest of my life. Thanks Upscale! Then she proceeded to tell me I needed my whole face waxed, along with a manicure.
Oh my gosh! !!! This place is incredible! !!! I live in Boyd, and my daughter introduced to Upscale, I now drive 1&1/2 hours to get my nails and toe nails done!!!! I know that seems like a crazy drive, but let me tell you it is WELL WORTH IT!!!! APPOINTMENTS ARE ALWAYS ON TIME! !!! AND I NEVER HAVE TO WAIT!!! Even when I've come in on a walk in basis that still get me super fast!! I love everyone there and they are always super courteous to all that have come in while I've been there. Oh and to top off the best place ever they have amazing wine & frozen marqaritas!!!!! #imnevergoinganywhereelse
This is the only nail salon I will go to in Granbury. "Cindy" does a fantastic job and will make my nails exactly how I like them to be, even with my "oh just a little bit rounder/more square, etc". Yes it's a bit more expensive but when you get EXACTLY what you want it's well worth it.
Jason does an outstanding job...I have been going for several years. Just be very specfic on what you want before you start the service
They do not honor appointments. They will take walk-ins over scheduled appointments as I waited 30 minutes with an appointment and I was on time, with no available staff. This is a terrible business practice and they have lost me as a client. Management is lacking in customer service, extremely disappointed as this has happened twice now.