DO NOT BUY HERE. The sales staff is pushy and rushed. They pay no attention to your needs or any details. The service dept is THE WORST. They will say ANYTHING to get off the phone with you. The service dept manager has never worked on an RV. He is incapable of answering questions because he has no mechanical training. None. He is rude and condescending. If I could do it again, I would Shop ANYWHERE other than Camping World Kansas City.
While on the road in our motorhome, we chanced to stop at this business to have a problem checked out. The staff when out of their way to locate and correct our malfuncdtion and did not even charge us for their time.
Dont buy an RV here. Once it's out the door, they take forever for warranty work. (I suppose because they arent making any money on it) You call up to talk to the service dept. and they say they will call you back and you never hear from them. There is a guy that advertises on a billboard right outside of CW for RV repair, and a friend used him and said he was great and prompt. When my RV is out of warranty, thats where I'm going!
This facility was one a family owned RV dealer. Since being purchased by Camping World it has gone downhill. Our unit was kept for 6 weeks for some minor warranty work.....maybe 2 hours of labor. And this was with an "appointment" so we wouldn't have to wait as long. We had to finally call the manufacturer of our unit to get one problem resolved. We don't plan on ever going back to CW of KC.