3001 E Jefferson Rd, Grain Valley, MO 64029
Primary Phone: (816) 867-8781
Phone: (816) 847-8888
Fax Number: (816) 847-5538
Fax: (816) 847-5538
TollFree: (866) 982-5145
TollFree: (888) 504-5167
Primary Phone: (866) 982-5145
Camping World of Kansas City
Camping World RV Sales
Save your sanity & go somewhere else.
Bought a new camper in April. First time out discovered the hot water heater was ruptured, 2 leaks under the sink, inside shower head was broke, & outdoor shower didn't work at all. This was after I was told numerous times before leaving the lot with it that all systems had been checked. Service has had the camper almost 2 weeks now & it's still not fixed. They don't communicate at all and I'm getting a little tired of being lied to.
DO NOT BUY HERE. The sales staff is pushy and rushed. They pay no attention to your needs or any details. The service dept is THE WORST. They will say ANYTHING to get off the phone with you. The service dept manager has never worked on an RV. He is incapable of answering questions because he has no mechanical training. None. He is rude and condescending. If I could do it again, I would Shop ANYWHERE other than Camping World Kansas City.
Dont buy an RV here. Once it's out the door, they take forever for warranty work. (I suppose because they arent making any money on it) You call up to talk to the service dept. and they say they will call you back and you never hear from them. There is a guy that advertises on a billboard right outside of CW for RV repair, and a friend used him and said he was great and prompt. When my RV is out of warranty, thats where I'm going!
This facility was one a family owned RV dealer. Since being purchased by Camping World it has gone downhill. Our unit was kept for 6 weeks for some minor warranty work.....maybe 2 hours of labor. And this was with an "appointment" so we wouldn't have to wait as long. We had to finally call the manufacturer of our unit to get one problem resolved. We don't plan on ever going back to CW of KC.