I went in to purchase a plan (which I referred to as the $35 plan) but the rep didn't make it clear that it would be another $20 a month to 'access the line' nor that there would be a $30 fee to begin with on my first bill. When I set up my online account to find a first bill of $100, I immediately called Verizon customer service and they assured me I could cancel and return the sim card for a refund within 24 hours. I was grateful for this because after hearing the monthly bill would be $60 for something I was paying $35 for through MyFamilyMobile there was no way I was going to stick with this plan.I went back to the store to return my phone and the sales rep (Jennifer?) refused to return the sim, saying it had been used. She insisted that I 'knew' about the extra charges, but she said nothing to me about them. I had even called it the '$35 plan' as I said above. So it was clear what *I* thought I was getting with this plan. She continued to argue with me over returning the sim card and I decided to just go above her head with the parent company for the store and do a chargeback on my credit card since this plan absolutely WAS sold under false pretenses and I was NOT warned about this huge, bloated first bill (which there's no way I could have paid). As an aside, when you're on the phone with Verizon doing the disconnect, don't say 'they decided they don't want to pay that much now' as if I freakin' knew it before. No, I didn't change my mind about what we agreed on, I was misled about this overpriced plan. If you are set on using Verizon, which I wouldn't recommend for the price (the same data + unlimited text/talk is available through family mobile on the tmobile backbone for $35 flat - that's after taxes and fees) don't go to these "authorized retailer" places. ONLY deal with an actual Verizon corporate store. I wouldn't have written any of these reviews if I'd just been able to return the SIM, but that was it for me.