Prestige Heating & Air
1244 Red Bank Rd, Goose Creek, SC 29445
Phone: (843) 764-1824
Prestige Heating & Air Conditioning
Prestige Heating & Air Cond
Prestige Heating & Aircondtionlng
Prestige Heating and Air
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Prestige had to clean up a missed diagnoses from another HVAC company. The came all the way from Goose Creek to Johns Island to handle our problem. Also, the other company diagnosed us for a $3,000 problem to try and get us to buy a brand new unit at $8,000. Also, the other company lied to us and told us our parts were not under warranty. Prestige was able to rush order a replacement part. In the end we didn't even need the part and it was simple capacitor fix but they were so flexible and so willing to help when others wouldn't on this hot 4th of July week. We appreciate everything they did and would highly recommend their services.
Most unprofessional company ever. Don't have the decency to return a phone call. Been ongoing for three months now, how long does it take for a part to come in? Tried to come into my home and perform $3000 worth of repairs without giving me any sort of documentation of work that needed to be done. Demanded my home warranty company set me up with a more reputable HVAC company. Don't waste your time.
I have never had a bad experience with Prestige Heating and Air. They have done ALL the work on my home for many years! My technician is Casey and he always does an excellent job. He works hard every time to get the job done in a timely manner. I receive wonderful, concerned customer service when I call into the office as well. I would highly recommend Prestige Heating and Air.
03/07/2012Provided by Citysearch -
After reading some of these reviews from 2008, I decided to give my two cents about Prestige from a more recent perspective. A gentleman came to my door explaining that Prestige was going to be in the area for the next week taking care of customers of theirs who had Home Service Agreements. Intrigued, still listening, he mentioned that because they were going to be in the neighborhood, they were discounting all of their services considering the gas prices were high and now they are able to relay the savings back on to me.
Since I had not maintained my unit in the past few years, I decided to schedule an appointment with his team. The technician came the very next day and right away he went to work. The technician was as professional as the young man at the door, and gave me proper explanation of my entire system as well as possible pitfalls in the future. After fixing my heat strips for free, I signed up for a 5 year maintenance agreement with them in order to keep my 10 year parts and labor warranty.
I highly recommend Prestige Heating and Air and their door-to-door program!
03/02/2012Provided by Citysearch -
I have been using Prestige for years now and I LOVE THEM!!!!!!!!!!! I've had there HSA or home service agreement for a while and they come clean my unit twice a year and my unit has been running great since i signed up for this im so glad they came up with an idea that actually saved me money in the end but not have my unit acting up allllll the time great job guys!!!!
03/01/2011Provided by Citysearch -
they started out good at first or at least i thought. i bought a mobile home whos outside unit was stolen . i called them out to price having a new ?condenser? (outside part) or having it so i didnt need the a-coil thing and having aoantry instead. well the guy convinced to getthe outside piece ( conveniently they had a new one at a cheaper price because the box was messed up) shame on me. i spent almost 4,000 dollars in the long run. i had to replace numerous parts because different pieces kept breaking ending up in me replaceing everything but the duct work piece by piece. the last visit is what has made me so enraged about them. a few months ago we had a huge storm and the way my breakers are set it didnt looked like on was tripped when i checked. so i called them to come see if something was messed up because i have replaced so many parts. i specifically asked the tech to see the problem and inform me what it was before any work was to be done. so as i was tending to my 2 year old he flips the breaker and charges me 186.00. i shouldve argued that one but i just paid it and will NEVER use or recommend them again. I work at the pawn shop so that alot of Badmouthing tobe done about them. i am a single parent who works full time and recieves na assistance so to pay 186.00 to filp a breaker really pisses me off. dont use these guys they nickle and dime over time. there is so much more i couldve done with my money then pay these jackholes almost 5000 dollars now. shame on me i guess. dont play the fool people.
Reading the reviews posted by others was just like reading my own experience with this company. Noticed that the two good reviews were posted by the Manager and I guess a family member since they had the same last name. I have suggested to the warranty company that they scratch their name off of their list when their contract runs out. They have no customer service and are not to be trusted. They will jack up prices and try to "sweat" you into making a decision because they take so long to respond. I'm glad I didn't agree to pay anything before checking back with the warranty company. They had overcharged me by $583 and who's to say that the problem I had truly existed or if they would have even fixed it properly. I don't trust them and you shouldn't either. After pressure from the warranty company they gave in to only charge me the amount that was authorized by the warranty company, but I refuse to pay them anything after the way they treated me, even if it was free. Don't use them, don't let your family or your friends or even your enemies use this company. THEY ARE NOT TO BE TRUSTED!!!!!!!!!!
05/17/2010Provided by Citysearch -
My AC broke so my warranty company sent Prestige out to fix it. They said a coil was leaking and needed to be replaced. The system had no coolant in it which was causing it to blow hot air. 19 days later they showed up with the part that brought with it a $235 coolant collection and disposal fee. The problem with the system was that it had no coolant to begin with! Less than 2 weeks later my AC again broke. Prestige would not honor their 30 day warranty on service because I was not a ""regular customer."" I instead was a ""warranty customer"" which I guess voids them from their own warranty? I had to pay a $95 overtime fee for them to show up on a Saturday. Then the tech informed me that the other coil was leaking and needed to be replaced. You mean to tell me they couldn't have figured that out when they replaced the first leak? Long story short, it's been over a week and still no word on my replacement coil. 90 degrees in my house and when I call to check on my part they say they can't help me because they are busy getting techs on the road. Outstanding customer service! And the new part also brings with it a $235 coolant collection fee! And if you try to get any answers from Patrick, you'll just end up more frustrated than when you started. Worst company I have ever had to deal with. Run and run fast and tell your warranty company to send someone else. The warranty companies have more than just one contractor so I recommend that you ensure prestige is not their representative.
I will never use or recommend this company to any one. they were scheduled to come and repair my ac system, as the owner of the place it was purchased from, refused to repair it. I was informed of the day they would arrive, two days later than the day they initially came out. Two days of no ac in 90 degree heat but was ok. I knew they would arrive on the day they stated. On the day they were to arrive, by 12 noon, no call from them. so I call them, and they tell me the tech is running late and will get to me when he can. They only have ONE ac guy? so I wait. by three pm no show, and when I call to inquire, they stated they called, but got no immediate answer or return call ( like about 4 minutes went by) so they re-routed their repair guy to another call, and told me since I did not answer when they called, I would have to wait another day. Proper customoer service would have been to have the person who they rescheduled it to, to wait the extra day and get the guy/girl to my home, as was scheduled. They made NO attempt to try and work this situation out or to resolve it by having the repair person come after the new call. They stated it would be too far for him to travel after the new call, and I should have answered my phone when they called the first time. Hello.. people do have to work you know. SOME of us in a more professional environment. So now it is 97 degrees in my home, and I have to endure yet another hot day and night because they dont know the meaning of proper customer service. I am only clicking on ONE star because THIS system wont let me leave it blank!
07/13/2008Provided by Citysearch -
It was one month from initial service call to time of completed service. They billed me for several ""new"" parts and used the old ones. They charge a 3% ""convenience fee"" for credit cards. I called them 4 times to correct this billing problem with no results. I went to their office to see if I could get it straightened out. To use a word in another review they were VERY "" confrontational."" I did some investigating and found out that they did not obtain the permit they charged me $250 for. They sent a Representative to my home to ""verify"" that used parts were used. I told him about the permit and he called the office and told them "" I knew they didn't get the permit."" He and I agreed on a bill about $650 cheaper. A few days later I came home from work to find a permit attached to my front door (8 days after work was completed). I called the company to see if the bill was still the same as what we had agreed upon and the dillwad in the office said I had to pay for the permit ($250). I called the permitting office and they told me Prestige got the permit that day for the amount 0f $47.50. This company is a JOKE from top to bottom!! Screw the customer for EVERY thin dime they can get.
06/17/2008Provided by Citysearch -
Not my choice to use these bozos. My home ins. co. has a contract with them. They finally (we've been waiting 18 days) installed a new water heater. Was charged $175 for an expansion tank that was not installed (required by code) when they installed the water heater and $25 for a local permit (doubt they even got one). Now , I'll have to make 'noise' for them to get the expansion tank and install it.