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West Valley Hospital

Map & Directions
(9 Reviews)

13677 W Mcdowell Rd, Goodyear, AZ 85395

(623) 882-1500

Today: Open 24 Hours
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Regular Hours
Mon - Sun:
Extra Phones

Phone: (623) 882-1505

Phone: (623) 882-1550

Phone: (623) 882-1559

Phone: (623) 882-1515

Phone: (623) 882-1510

Fax: (623) 882-1510

North Goodyear
Medical Centers, Hospitals, Surgery Centers
Other Information

Specialties: Women's Health, Nuclear Medicine, Infant Health

By Appointment Only: No


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Jerry B.



It is approaching the eighth year since the death of my 35 year old son that occurred only a few hours from a visit at the West Valley ER department. Presented with days of vomiting and diarrhea. Having chest and back pain, swollen tongue. Seen by a PA that was the wife of the ER charge doctor. Seen by several nurses and then the PA. My son told my the only doctor that examined him was this lady. He thought she was a DR. The records had the DR signature on them. He didn't see my son or he would have told us. No tests, No EKG for chest and back pain. No lab work to check his chemistry. Diagnosed with Gastritis. Collapsed in his home with heat attack. a few hours later. There were underlying issues that could have Easley been found and treated to prevent this death of young 35 year old that believed the PA that he would be alright. He lived alone so no one was there to help him. Just another bad experience at this hospital ER.

Tonya C.



They had me wait in a dirty room with chestpain after doing my leads wrong for ecg. I took a picture of my ecg wtf then to be found on the other side of the hospital while it was dark and there was no nurses or doctors for an hour along with another lady that came in with chest pain we were sat in the curtain area which hadn't been cleaned yet and we were finally move to the other side of the ER they had a bunch of drama going on and looking at the nurses was like looking at a fishbowl of love birds or fish tank with flirting fish nobody put leads on my chest I didn't see a nurse for an hour finally I walked out I fear for my safety and I hope the other lady was OK too this doctor that we know there is really good with my child when it comes to respiratory but if you have chest pain save your life don't go to this Hospital

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B L.



Went to the E.R. for horrific back pain pinching my sciatica nerve. The intake Rn came across apathetic to my problem. When asked how tall and how much I weighed I wasn't sure, she just guessed as I noticed a scale with the height bar attached to it right behind her. I was in so much pain I didn't care.
I was met with a friendly young man who introduced himself by his first and last name. He said I needed x-rays which I complied. He had the nurse give me a pain shot and gave me scripts for a muscle relaxer, and ibuprofen, instructed to see my primary doc.
When I got home, I realized from the script this guy was a physicians assistant and not a medical doctor which made sense why he introduced himself with his name and not "Dr." I took the muscle relaxer and made my pain worse if that was even possible.
Next day I saw the report of my x-rays. A few days later the pain was so unbearable that I had to go to the E.R again, but, this time I went to a different hospital and was actually seen by a medical doctor who explained to me why the muscle relaxant didn't work and why it made it worse. He prescribed me the correct pain medication that indeed helped get the "edge" off so I could get to my primary and have an MRI done.
I will never go to this facility ever again!!!!!!
Medical doctors and or residents should be the ONLY ones to see people in the E.R. Leave the physician assistants in doctors office where they can be monitored better. Not something that a hospital should "cut" back on to save money.

Clyde B.



I would suggest this hospital take pride in employing the most arrogant,cavalier,people in the world when in comes to the administration of this hospital.I was very concerned about the level of care I was receiving while in this hospital. I requested a meeting with someone from administration, that's were I met a women whom stated she was a member of the body running Abrazo West. The meeting was a "JOKE" she could have cared less about my concerns. All she could tell me was that the CEO of the hospital wanted every one to smile. I would suggest the CEO of this hospital has his head in the "SAND' I think he wants to be told every thing is just fine,not what really is going on! We found this hospital to appear as it was grossly understaffed,my RN had a patient load of 18. The PAC working with her was just finishing a 7 day work schedule of 12 hour days. After being released it has been a nightmare attempting to get the hospital to release very badly need records for further follow up.

Michelle N.



Worst ED ever been to. Staff rude and I never was touched or examined. Was accused of drug seeking. Told I was fine. Left there went to doctors. Diagnoised with Bulging Disk got lidocaine and steroid shots. The Doctors office gave me diagnosis. And I never did get pain meds from anyone. NOT what I wanted after 24 of agony I found out what was WRONG! Horrid ED stay away. PS ICU and previous ED RN so I am not saying this lightly. If a dr doesnt examine you they can seriously misdiagnois. Stay clear of ED

Karina A.


Horrible labor experience!

This nurse named Kimberly made me feel like me and my baby we're going to die from her lack of care! Management came and talked to me but didn't do anything About it! Do not deliver your baby at that hospital!!!!! Please don't!



Provided by Citysearch - 
Terrible experience in the ER

5/27/09. Last week my 81 year old father was taken by ambulance to West Valley Hospital in Goodyear AZ. Since I work in a city quite a distance away, he was at the hospital for 2 hours before I arrived. When I did arrive, he said he had been calling for a nurse since he arrived and he was freezing. He was wearing shorts and and unbuttoned short sleeve shirt. He did not have a blanket nor a pillow. I had to ask twice within a 15 minute period before someone came in. An hour later a staff person came in and asked to see my Dad's hospital ID bracelet. He did not have one. When I asked her to follow up she refused and said that was the responsibility of Registration. The lack of care, professionalism and compassion was appalling.



Provided by Citysearch - 
Billing System

I would like to say that my stay was plesant but everything since has been a nightmare. First, they assign you a person to your account there at the hospital. Second, you never receive a ""invoice"" from the hospital it is sent from the billing company and if you have any questions these people can't help you but they can send you a copy of the invoice, that's it. Third, there is a seperate company yet that takes the automatic payments. Now, keep in mind that none of these people are on the same page and they can't see each other's screens. So, if you have an issue and you discuss and come to a conclusion with your account person - do not take what they say as ""correct information"" because they can't see all of the billing screens. And billing can't help you because they can't see all of the automatic payment screens. And the automatic payment people can't help you because they can't see your account. So really, they will just keep charging you and charging you - Not recommended at all!!

The staff that helped with my stay was nice but it was not worth the headache of everything to come.



Provided by Citysearch - 

Fantastic, dedicated service and attention to my son by doctors and nurses alike. He was being constantly observed and attended to. I had and have been kept abreast of every little detail of his care and recovery. I would recommend this hospital to anyone.